About EXP Group

We are a multinational group of specialized companies working together to bring high-quality tropical fruits and vegetables from Central and South America to the U.S. East Coast. With over 40 years of experience, we’ve built a trusted network that spans farms, packing facilities, and warehouses. Our success is rooted in strong partnerships, a commitment to quality and food safety, and a shared dedication to doing things the right way. Above all, we take pride in our people, collaboration, and the standards of excellence that guide everything we do.

About the role

EXP Group is looking for a Customer Service Representative to support customer accounts, billing, and collections. We're especially interested in candidates with experience in the produce or fresh food industry, since the pace, seasonality, and customer relationships in this business differ from general customer service work.

What you'll do

• Respond to customer inquiries and provide day-to-day account support
• Support vendor and customer onboarding
• Process invoices, apply and track payments, and resolve billing discrepancies
• Perform credit checks and help maintain credit limits and account holds
• Follow up on past-due accounts via phone and email; escalate when needed
• Analyze aging reports and support cash flow and collections goals
• Maintain accurate records and collaborate across teams to optimize workflows

Qualifications

• Prior experience in customer service, collections, or accounts receivable required
• Experience in the produce or fresh food distribution industry strongly preferred
• Fluent English required, both written and spoken; bilingual (Spanish/English) a plus
• Able to work Eastern Time business hours
• Experience with Famous Software a plus
• Comfortable with QuickBooks, SAP, or similar finance/ERP systems
• Detail-oriented, organized, able to manage a portfolio of accounts independently