Technology Support Officer

About Finance One

Finance One is an Australian non-bank lender, part of the Investors Central group. We’ve grown every year since 2010 thanks to great customer outcomes, efficient end-to-end lending and strong broker partnerships. As the business grows, so does our technology environment, and that’s where you come in.

About the role

You’ll report to our Security Operations Manager and be the go-to person for technology support across the group. You’ll handle onboarding and offboarding, look after our Microsoft 365 and Entra environment, and keep our devices secure and compliant. It’s a hands-on role with real variety. One hour you’re fixing a laptop on site, the next you’re tightening conditional access policies or getting ready for an audit.

What you'll do

• Run user onboarding and offboarding: accounts, devices, mailboxes and system access

• Administer Microsoft 365, Entra ID, Azure and Active Directory, including role-based access

• Manage our laptop fleet through Intune: build, deploy, encrypt and track devices across their lifecycle

• Enforce security controls such as MFA, conditional access and device compliance, and escalate incidents

• Keep the IT asset register up to date, run annual hardware and software audits, and manage licensing

• Support Windows desktops and servers, office networks, Wi-Fi, phones and comms systems, and DNS and domain changes

• Log, prioritise and resolve Level 1 tickets within SLA, with clear, audit-ready notes

• Support staff remotely and on site, and take part in our support roster

About You

You’re organised, you like to own a problem until it’s fixed, and you can explain technical issues in plain English. You’ll bring: 

• Hands-on Microsoft 365, Entra ID and Active Directory administration

• Experience with Intune or a similar endpoint management tool

• Experience implementing MFA, conditional access, compliance policies and endpoint protection

• Experience supporting Windows Desktop and Windows Server environments

• A working knowledge of networking (DNS, Wi-Fi, connectivity troubleshooting)

Clear, concise documentation habits

It would be great if you also have an IT qualification or certifications, experience with Jira or another ITSM tool, and experience working to SLAs in a mid-sized or larger business.

Key Competencies and Personal Attributes:

• Highly organised with strong attention to detail
• Comfortable working autonomously in a fast-paced environment
• Strong ownership mindset and accountability
• Good communication skills, both written and spoken
• Ability to multi-task and manage competing priorities
• Collaborative team player who supports others when needed
• Proactive and committed to staying current with emerging technologies
• Keenness to develop and improve technology related skills and abilities
• Highly organised with strong attention to detail
• Comfortable working autonomously in a fast-paced environment
• Strong ownership mindset and accountability
• Good communication skills, both written and spoken
• Ability to multi-task and manage competing priorities
• Collaborative team player who supports others when needed
• Proactive and committed to staying current with emerging technologies
• Keenness to develop and improve technology related skills and abilities

What's in it for you

We work hard, but we know how to have a good time. From dress-up days to team lunches, our culture is about teamwork, inclusivity, and genuine appreciation for one another. Perks include:

• Employee investment opportunity
• Access to free and confidential counselling
• Subsidised gym membership
• Discounted private health insurance
• Ongoing training and development
• Access to novated lease options