Thank you for your interest in a career with Five Star Home Services!

Before you apply...

This is NOT a receptionist or front desk position.

This is a fast-paced call center role where you'll spend your day answering inbound calls, scheduling appointments, solving customer issues, and supporting our sales team.

We're looking for someone who already knows how to provide exceptional customer service over the phone.

If you have previous call center experience, dispatching experience, appointment scheduling, or a strong background in high-volume phone-based customer service, we'd love to talk to you.

If you've never worked in a call center but have consistently delivered outstanding customer service in another fast-paced environment, we encourage you to apply—but you should be confident handling multiple calls, multitasking, and communicating professionally all day.

Our customer service team is often the first impression customers have of our company. We take that responsibility seriously. We're looking for someone who is friendly, confident, organized, and thrives in a fast-paced environment.

What you'll do:

• Answer a high volume of inbound customer calls
• Schedule service appointments accurately and efficiently
• Deliver an exceptional customer experience on every interaction
• Support our sales and dispatch teams
• Resolve customer concerns with professionalism and empathy
• Accurately document every customer interaction
• Learn our systems and continuously improve your performance

What we're looking for:

• A Minimum of 1 year working in a call center, OR proven success in a high-volume customer service position
• Excellent phone ettiquette and communication skills
• Comfortable handling multiple calls while using several computer programs
• Strong typing and computer skills
• Reliable attendance and punctuality
• Ability to remain calm and professional with upset customers
• Strong attention to detail
• Ability to learn quickly and adapt in a fast-paced environment

What Success Looks Like:

• Build rapport quickly
• Stay positive and organized during busy periods
• Keep customers calm during stressful situations
• Handle multiple tasks without sacrificing accuracy
• Enjoy helping people while keeping appointments flowing efficiently

Schedule:

• 40 hour work week
• Weekend and Holiday hours offered on rotation

Pay and Benefits:

Starting pay: $17.25/hr + performance incentives

• Career advancement opportunities
• Paid time off
• Company-paid holidays
• Health benefits after eligibility period
• Weekly pay