Fragile is a hyper-growth startup redefining the way people access consumer hardware through seamless rentals. Our platform makes premium technology—such as home robotics, smart home devices, wearable technology, gaming PCs, and more—accessible and affordable with flat monthly rates and no long-term commitments.

At Fragile, we thrive in a fast-paced, collaborative environment where operations blend the energy of a technology office with the hands-on nature of a warehouse. Our team is driven, focused, and dedicated to scaling a category-defining business. We work with intensity and passion from our office in North Mission, shaping the future of hardware rentals.

Recovery Specialists are responsible for contacting customers with overdue accounts, and resolving balances through calling, texting, and emailing customers using provided tools and templates. These specialists are also asked to visit customers to provide pickup services in their geographical regions. The position requires consistent follow-up, accurate record keeping, and clear communication.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
• Follow set procedures to negotiate and arrange payment
• Document all outreach and outcomes accurately
• Escalate accounts as needed
• Meet daily contact and resolution targets

Requirements

• Clear and professional communication skills
• Comfortable making phone calls and handling objections
• Experience in collections, customer service, or retention preferred

Why Work with Fragile?

• Be part of a rapidly growing company.
• Opportunities for growth within a fast-paced startup environment
• Position is Hybrid
• Travel meals and reimbursements