About Frontier Foundation & Crawl Space Repair

At Frontier Foundation & Crawl Space Repair, we’re on a mission to redefine the industry by changing the way homeowners experience foundation repair, concrete solutions, and waterproofing services.

As a family-owned company, we help protect and restore homes through foundation repair, concrete repair, crawl space waterproofing, basement waterproofing, and specialty solutions designed to create safer, healthier homes. But what truly sets us apart is our commitment to people. We believe exceptional customer experiences start with employees who feel valued, supported, and empowered to grow.

We’re building more than stronger homes, we’re building careers, creating opportunities, and redefining what great service looks like.

If you’re looking for more than just a job and want to make an impact while growing alongside a team that cares, Frontier may be the place for you.

ESSENTIAL JOB FUNCTIONS

Sales Appointment Scheduling

• Sets and resets sales appointments through inbound and outbound communication with customers.
• Schedules appointments to maximize efficiency for the company and the sales reps.
• Saves appointments when a customer calls to cancel.
• Meets or exceeds sales lead conversion rates. 
  
  

Service Appointment Scheduling

• Schedules annual maintenance and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
• Meets or exceeds service goals and maintains full calendars for service technicians.
• Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.

Tactical Support

• Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure.
• Provides tactical support to other departments as needed.

Purpose, Mission, and Values

• Lives out the company’s purpose, mission, and values.
• Provides remarkable customer experiences.

POSITION REQUIREMENTS

• In person: Monday through Friday 8am-5pm
• Knowledge of customer service principles and practices. 
• Skill in operating a personal computer and programs. 
• Ability to detect/recognize information in written materials and on computer screens 75-100% of the time.
• Ability to understand, speak, read, and write in English.
• Ability to perform accurate data entry. 
• Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.