Job Overview
We are seeking a motivated and friendly Front Desk Agent / Marketing to be the first point of contact for our guests. The ideal candidate will possess exceptional customer service skills and a strong ability to manage administrative tasks efficiently. As a Front Desk Agent, you will play a crucial role in ensuring a positive experience for our visitors while maintaining smooth operations at the front desk.

Duties

• Greet guests warmly and assist them with check-in and check-out procedures.
• Manage reservations and handle inquiries via phone, email, and in-person.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Utilize computerized systems, including Excel for data entry and record keeping.
• Provide information about the facility, services offered, and local attractions.
• Address guest concerns promptly and effectively to ensure satisfaction.
• Assist with administrative tasks such as filing, scheduling appointments, and managing office correspondence.
• Collaborate with other departments to ensure seamless service delivery.

Skills

• Proficient in using computerized systems for data entry and office management.
• Strong organizational skills to manage multiple tasks efficiently.
• Excellent customer service skills to create a welcoming environment.
• Time management abilities to prioritize tasks effectively in a fast-paced setting.
• Previous experience in front desk or administrative roles is preferred.
• Capable of functioning as a personal assistant when required.

If you are passionate about providing excellent service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

WE ARE GTS

We’re GTS Transportation, a growing, family-owned Chicagoland carrier, handling freight logistics for dry-van, refrigerated, flatbed, expedited, and oversize loads. The GTS leadership team brings over 70 years of practical transportation experience to the table, allowing us to cultivate long-lasting relationships with customers, vendors, and with our employees. Our company culture promotes the American dream, where hard work can equal success for everyone.