About Home Carpet One

We're a third-generation family-owned flooring, kitchen, and bath retailer with a rich history in Chicago, dedicated to providing both our customers and employees with exceptional experiences. We are a fun, dynamic place to work and looking to grow our team! Our team is diverse personally and professionally, with people coming from many different professions (design, installation, strategy consulting, law). 

About the role

We're seeking a friendly, organized, and customer-focused Part-Time Receptionist / Customer Care Assistant to be the welcoming first point of contact for our customers. This role is perfect for someone who thrives in a people-oriented environment, has exceptional communication skills, and enjoys being part of a collaborative team

Your schedule would be as follows:

• Saturdays: 8:45am-6pm or Sundays 10:45am-5pm
• Wednesdays: 3:45pm-7pm

What you'll do

Provide exceptional first impressions: Immediately greet every customer that comes through our door, exchange names, and create a welcoming atmosphere for all visitors

Manage communications: Answer and direct incoming phone calls professionally, respond to inquiries via email and Podium, and ensure all messages are properly relayed to the appropriate team members

Support the sales process: Oversee the sales rotation system (Up System), posting just-in-time updates to Slack and maintaining the in-showroom customer log.

Assist with customer intake: Gather essential information from customers about their project type, direct them to the appropriate area, and convey details to relevant sales team members

Provide measure support: Send text notifications via Podium for upcoming measures, verify addresses, and communicate with customers as needed

Process payments: Assist customers with payment processing using RFMS and notify appropriate sales team members once payments have been processed

Maintain reception area: Ensure the reception desk and surrounding area are clean, organized, and stocked with necessary supplies including water, printer paper, pens, and promotional materials

Perform administrative tasks: Complete data entry, scanning, document organization, and other misc. administrative duties as assigned

Assist with customer feedback: Support the customer care team by sending review reminders through Podium and helping collect customer feedback

Qualifications

Customer first mindset: Genuine interest in providing exceptional service and creating positive customer experiences, with a strong commitment to doing the right thing

Communication skills: Excellent verbal and written communication abilities with a friendly, professional demeanor

Organizational abilities: Strong attention to detail and ability to effectively prioritize multiple tasks in a busy environment

Problem-solving attitude: Proactive approach to identifying and resolving issues with empathy and efficiency

Technical aptitude: Comfortable with technology and ability to learn new systems quickly

Education: High school diploma or equivalent (Preferred)