Housekeeping Supervisor

About Generation Hospitality

Rooted in a rich legacy of family hotel operations dating back to 1959, Generation Hospitality Group (Gen H) is a premier, fourth-generation hotel management and investment company. Headquartered in Utah, we leverage decades of deep industry expertise to provide full-scale operational leadership, innovative revenue strategies, and comprehensive asset management across the Mountain West and beyond.

At the heart of our longevity is a simple, unchanging philosophy: we take care of our employees so they can do their best. We firmly believe that exceptional guest experiences begin with a supported, motivated, and empowered team. We focus heavily on professional growth, comprehensive training, and a positive culture that treats every team member like family.

Today, our portfolio features a strong footprint of 22 properties and counting—ranging from trusted premium brand families like Marriott, Hilton, and Hyatt to unique, independent boutique lodges. As we continue our strategic growth, we remain dedicated to building rewarding career paths and fostering a high-energy environment where hospitality professionals can truly thrive

About The Role

As the Housekeeping Supervisor for our houskeeping depatment, you will lead the day-to-day operations of the housekeeping department to ensure clean, safe, and welcoming guest rooms and public areas. This hourly, full-time position requires strong cleaning skills, hands-on leadership, and the ability to manage a team of 10 or more employees. You will be responsible for weekend coverage and will serve as the person in charge when the Executive Housekeeper is off, including being on call as needed. This role is ideal for someone with at least 1 year of housekeeping or supervisory experience who is organized, dependable, and committed to exceptional customer service and positive staff interaction.

What You'll Do

• Supervise daily housekeeping operations for our housekeeping depatment ensuring all guest rooms and public areas meet cleanliness and quality standards.
• Provide hands-on support with cleaning tasks, including room inspections, deep cleaning, and special projects as needed.
• Lead, coach, and motivate a team of 10 or more housekeeping staff, promoting a positive, respectful, and productive work environment.
• Create and manage daily and weekly staff schedules to ensure adequate coverage, including weekends and peak occupancy periods.
• Serve as the acting department leader when the Executive Housekeeper is off, making operational decisions and resolving issues as they arise.
• Be on call for urgent housekeeping needs, staffing issues, or guest-related concerns, including evenings and weekends as required.
• Conduct room and public area inspections to ensure adherence to cleanliness, safety, and brand standards, providing feedback and retraining as necessary.
• Assist with onboarding, training, and cross-training housekeeping staff on cleaning procedures, safety protocols, and customer service expectations.
• Address guest requests and complaints promptly and professionally, ensuring timely follow-up and service recovery when needed.
• Coordinate with the front desk and maintenance teams on room status, rush requests, out-of-order rooms, and any maintenance issues identified by housekeeping.
• Monitor inventory and usage of linens, cleaning supplies, and equipment; report shortages or maintenance needs to the Executive Housekeeper or management.
• Help maintain and enforce safety, sanitation, and security procedures to comply with company policies and applicable regulations.
• Support implementation of housekeeping standards and process improvements to increase efficiency and guest satisfaction.
• Prepare and communicate daily task lists and priorities to staff at the start of each shift, adjusting as business needs change.
• Foster strong staff interaction and engagement through clear communication, recognition, and fair delegation of work.

Qualifications

• Minimum of 1 year of housekeeping or related supervisory experience, preferably in a hotel or similar hospitality environment.
• Strong cleaning skills with a solid understanding of room cleaning procedures, sanitation standards, and use of cleaning products and equipment.
• Proven experience managing or coordinating a team of 10 or more employees, including task assignment and performance oversight.
• Experience creating and managing staff schedules to meet operational and budget needs.
• Ability to be on call and work a flexible schedule, including weekends, holidays, and varying shifts as required.
• Strong customer service skills with the ability to interact professionally with guests and staff at all levels.
• Effective communication skills in English, both verbal and written.
• Excellent organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Ability to make decisions and take responsibility when acting as the department leader in the absence of the Executive Housekeeper.
• High attention to detail, with a focus on quality, consistency, and guest satisfaction.
• Ability to stand, walk, bend, lift, and push for extended periods, and to lift or move moderate weights (such as linens and supplies), as required for housekeeping work.
• Basic familiarity with housekeeping reporting, room status communication, and use of scheduling or property management tools (or willingness to learn).
• Reliable, punctual, and able to maintain a professional appearance and demeanor at all times.