About LEFT LANE Hospitality Group, LLC

LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

About the role 

This role focuses on transient (individual) business, including leisure travelers, corporate accounts, entertainment/film and travel advisors. If you enjoy working behind the scenes to support revenue, stay organized, and interact with high-end clients, this is a great opportunity to grow in luxury hospitality sales.

What you'll do

• Manage and coordinate luxury consortia reservations and amenities
• Maintain relationships and communication with travel advisors and preferred partner agencies
• Ensure accurate rate loading, amenities, VIP notes, and commission tracking
• Assist with pre-arrival planning for high-value guests and VIP travelers
• Monitor rooming lists, reservation modifications, and special requests
• Support Familiarization Experience logistics and itinerary
• Assist in planning and coordinating quarterly corporate mixers and “Company of the Month” initiatives to support client engagement and relationship development

Entertainment & Production Support

• Coordinate transient entertainment reservations for production crews, talent, and executives
• Manage direct billing requirements, tax exemptions, and PO follow-up
• Serve as the liaison between the VIP/Guest Experience Team and production coordinators, ensuring seamless communication regarding arrivals, room changes, extensions, and special accommodation.
• Ensure accurate routing instructions and billing set up prior to arrival
• Support last-minute reservation adjustments common within entertainment travel

Reservation & Operational Coordination

• Serve as liaison between sales, reservations, revenue management, and front office
• Assist with inventory management communication and transient booking oversight
• Handle reservation audits, confirmations, upgrades, and rooming accuracy
• Coordinate VIP arrivals and special accommodations with hotel operations teams
• Maintain detailed account and guest profile notes within CRM/PMS systems

Administrative & Sales Support

• Prepare weekly production reports and account summaries
• Assist with transient sales tracking, forecasting, and reporting
• Maintain account files, contracts, and billing documentation
• Support prospecting efforts and client follow-up
• Assist with site visits, familiarization tours, and partner events

Qualifications

• 1–2 years of hotel or hospitality experience (sales, reservations, or front office is a plus)
• Strong organization and attention to detail
• Comfortable working with systems like Opera PMS or Cloud, Powerpoint and Excel
• Clear, professional communication skills
• Ability to multitask and stay on top of deadlines