About London Southend Airport 

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA. 

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational ✈

About the role

Working across the SkyLife Lounge and SkyCafe outlets I am responsible for the delivery of the consistent high-quality experience our passengers have grown to expect. Although my area of expertise is within the SkyLife Lounge and SkyCafe, I work with the F&B Leadership teams to develop and maintain a culture of continuous improvement across all aspects of the department.

We bet you’re thinking “so what is it I will actually be doing day to day?” well….

Key Responsibilities

• I will be responsible for driving the EBITDA of both the Lounge and the Café,
• I will be responsible for the development of the Duty Supervisors and Team Members in the Lounge/Café, with the goal to deliver industry leading standards
• I will be responsible for effective, dynamic resource management including deployment, recruitment, training, holiday planning and absence reduction.
• I will work with the Head of Food & Beverage and the Head of Commercial Optimisation to develop and implement improvements to the Lounge & Café’s
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays

Skills, Knowledge and Expertise

Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” this is a key role to support with the smooth day-to-day running of the Food & Beverage Department so there are some specific skills and experience we would like the successful candidate to possess, if you can answer yes to the below requirements you have the skills it takes:

• I have experience successfully managing a high-volume hospitality environment
• I have experience managing and developing a team
• I hold a minimum of Food Safety Level 2
• I hold current in-depth knowledge of food safety, licencing laws, allergen legislation and HACCP principles.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Benefits

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

• Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Discounted BUPA dental plan 
• Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support. 
• Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories 
• Costco Membership scheme. 
• World Duty Free Discount.
• Arriva buses discounts. 

Sound good? Hit that apply button, we can’t wait to hear from you!