Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact.

Overview 

We are seeking a Project Manager to join our ePMO team and help drive the continued success of Member Access Processing. In this role, you'll manage both internal and client-facing projects, ensuring timely delivery and exceptional service. You will collaborate with cross-functional teams and serve as the primary liaison between internal stakeholders and clients, overseeing the transition from post-sales to project completion. 

​​Role and Responsibilities​ 

• Lead and manage full project lifecycles for both client-facing and internal initiatives. 
• Oversee client onboarding and ongoing projects, ensuring successful, timely delivery. 
• Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships. 
• Define project scope, goals, deliverables, and success metrics with stakeholders. 
• Create and manage detailed project plans, timelines, task assignments, and resource needs. 
• Coordinate cross-functional efforts across Sales, Product, Scoping, Training, Accounting, and Implementations. 
• Facilitate recurring project meetings and maintain consistent, transparent communication with all stakeholders. 
• Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed. 
• Provide regular updates through status reports, dashboards, and post-project reviews. 
• Identify and mitigate project risks; proactively resolve issues to maintain project momentum. 
• Maintain organized project documentation that aligns with internal standards and compliance requirements. 
• Support continuous improvement of project processes, tools, and templates; share best practices and lessons learned. 
• Assist with resource planning, capacity management, and project scoping during the sales process. 
• Ensure positive client experience by delivering projects that align with expectations and support change management. 

Key Performance Areas: 

• Timely and successful completion of projects within scope, budget, and timeline. 
• Timely and successful completion of projects within scope, budget, and timeline. 
• Adherence to project plans and milestones. 
• Effectiveness in facilitating meetings and managing expectations. 
• Accuracy and completeness of project plans, task assignments, and resource coordination. 
• Proactive risk identification and mitigation planning. 
• Maintenance of accurate project documentation and records. 
• Ability to lead and align cross-functional teams toward common project goals. 

Qualifications 

• Bachelor’s degree preferred; 3+ years of project management experience required. 
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid). 
• Proficiency with project management tools (e.g., Asana, Jira, Smartsheet, Microsoft Project). 
• Excellent communication skills with the ability to influence and collaborate across teams. 
• Exceptional organizational and time management skills with attention to detail. 
• Proven ability to work independently and collaboratively in a fast-paced environment. 
• Experience facilitating meetings, managing timelines, and resolving project-related issues. 
• PMP or other relevant certification is a plus. 

Preferred Skills 

• Strong ability to drive accountability and maintain momentum across teams. 
• Comfortable setting expectations, following up persistently, and navigating tough conversations. 
• Ability to prioritize effectively and meet deadlines under pressure. 
• Flexible and adaptable, with a team-oriented mindset and willingness to adjust to shifting priorities