About Paubox

Our mission is to become the market leader for HIPAA compliant email security.

We are driven by the Paubox Foundations, which are core principles we care intensely about. They lay the groundwork for building a company of long-lasting and exceptional value.

The Paubox Foundations are:

• Customer feedback. We use customer feedback as our roadmap of what to build and when to build it.
• Big ideas matter. We know customers want security, reliability, and ease of use. These are big ideas that will not change over time.
• GSD. We don’t just talk about getting the job done; we get the job done.
• We do the homework. In a fast-paced environment, we do our homework before we embark. We don’t skip the hard work or ignore the details.
• Honesty and trust. Honesty builds trust with our customers and our team. We know that honesty is essential to thriving at Paubox.
• Clear communication. We thrive when there is clear, consistent communication with customers and with each other.
• Data-driven. Business decisions are driven by data, not emotion.
• We are leaders, not followers. We provide leadership in our industry, to our customers, and in our communities.

As only the paranoid survive, we know that to ensure future success, we must become an AI-native company. In other words, we are growing while keeping headcount relatively flat. We are not pursuing AI to replace people.

About the role

The Paubox Implementation team is seeking a specialist to assist our team in onboarding new customers. As an implementation specialist at Paubox, you will work with our new customers via Zoom to change their email routing in Google Workspace or Microsoft 365, and assist them in updating their domain's DNS records. You’ll ensure their success with our product by testing their configuration, reviewing their Paubox dashboard, and answering any questions they have during their onboarding process.

This is a remote position, but candidates must be US-based.

Your day-to-day

• Onboarding new customers for our SMB segment on our email suite products
• Assisting customers via email and Zoom with technical setup and questions
• Supporting customers through the implementation period 
• Delivering an A+ customer experience all day, every day

What you'll need to succeed

• Bachelor’s degree or equivalent experience
• Previous onboarding, implementation, or support experience
• Natural ability to connect with customers and understand their priorities and issues
• Exceptional communication skills 
• Experience with email routing and DNS management
• Team player! We work together
• Customer-centric, collaborative, responsive, and positive
• Ability to work and thrive remotely

It would be great if you also have

• Experience working in a fast-paced startup environment
• Experience working in the healthcare or regulated industry
• Familiarity with Hubspot

Compensation and Hours

• $35 per hour
• 20-25 hours per week
• Available shifts include 6am-12pm pacific or 12pm-6pm pacific
• 6-month contract, ending in December 2026

Paubox is an equal opportunity employer. All qualified applicants will be considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. 

We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.