Job Responsibilities:  

• Project Management: Manage the daily progress of assigned projects from start to finish, ensuring they are carried out effectively and within designated timelines. 

• Build Strong Relationships: Foster strong relationships with our installation teams and clients, promoting trust and transparent communication. 

• Collaboration: Collaborate with on-site installation crews to address basic customer inquiries, resolve technical issues, and manage change order requests as necessary. 

• Customer Assistance: Address customer concerns and deliver outstanding service throughout and after the installation process, ensuring satisfaction and resolving any emerging issues. 

• Payment Management: Collect payments from clients for contracted services, update relevant documentation, and facilitate additional payment processes in line with company guidelines. 

• Other Responsibilities: Undertake any other required tasks or responsibilities as assigned, contributing to the team's and company's overall success. 

Key Competencies:   

• Customer Oriented: A dedication to providing outstanding service and surpassing customer expectations. 

• Proactive Approach: Driven and willing to take initiative when required to guarantee successful installations. 

• Strong Communication Skills: Excellent interpersonal abilities to effectively connect between clients and installation teams. 

• Problem Solving and Decision Making: Capable of identifying issues, making informed choices, and developing solutions to facilitate seamless installations. 

• Ability to Navigate Ambiguity and Complexity: Flexibility and calmness in managing intricate situations and evolving project conditions. 

• Experience in Flooring or Home Improvement (Desirable): Prior experience in the flooring or home improvement sector is preferred but not mandatory. 

What does Refloor offer?  

• Hourly range: $18-$22 

• Paid Time Off (PTO) including holidays 

• 401(K) retirement plan 

• Comprehensive Medical, Dental, and Vision Insurance 

• Life Insurance coverage 

• Opportunities for Advancement 

At Refloor, we take pride in our commitment to quality and customer satisfaction. If you're a detail-oriented, customer-focused individual who is ready to coordinate Luxury Vinyl Plank flooring installations, we want to hear from you! 

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!