About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Who You Are

• Detail-oriented. You thrive in environments where precision and follow-through matter
• Operationally minded. You enjoy building structure, improving workflows, and driving consistency
• Strong negotiator. You can confidently manage contract discussions while balancing business objectives and risk considerations
• Collaborative. You work seamlessly across Legal, Business Development, Security, Operations, Compliance, Finance, and Technology teams
• Process-oriented. You proactively identify inefficiencies and implement scalable improvements
• Customer obsessed. You understand that responsiveness and professionalism directly impact client experience
• Problem solver. You anticipate blockers and drive solutions before they become issues
• Communicative. You have outstanding written and verbal communication skills
• Adaptable. You are comfortable managing competing priorities in a rapidly evolving environment
• Anti-status quo. You don’t just wish things were done differently; you act on it
• Empathetic. You exercise empathy and patience toward everyone you interact with

What You’ll Do

Manage Contracting & Commercial Documentation

• Own the coordination, review, negotiation, and execution of customer and partner agreements
• Lead contract negotiations in collaboration with internal stakeholders and external counterparties
• Manage contract redlines and version control while ensuring timely execution
• Partner with Legal, Finance, Security, and Business Development teams to resolve contractual and compliance issues
• Maintain organized contract documentation and ensure accurate tracking of obligations, approvals, and renewal timelines
• Identify opportunities to streamline contracting workflows and improve operational efficiency

Coordinate Due Diligence & RFP/RFI Responses

• Own and coordinate customer due diligence requests across security, compliance, operational, financial, and technical domains
• Manage the intake, coordination, and completion of RFPs, RFIs, and security questionnaires
• Serve as the central point of coordination between internal subject matter experts and external stakeholders
• Ensure responses are accurate, consistent, timely, and aligned with Reserv standards
• Maintain and continuously improve repositories of standard responses, documentation, and supporting materials
• Identify recurring themes and recommend process or documentation improvements to enhance future response efficiency
• Work with marketing teams to develop proposal presentations using Reserv’s style and brand guidelines
• Support tool creation and technology enhancement to automate and streamline response production

Drive Post-Sale Operational Readiness

• Partner closely with Business Development and Operations teams to coordinate pre-onboarding standard work and support seamless transitions from signed agreement to onboarding readiness
• Track key implementation milestones, dependencies, and deliverables
• Support internal documentation and workflow standardization efforts to improve scalability and consistency
• Act as a cross-functional liaison to help remove blockers and drive execution across teams

What You Bring

Experience

• Bachelor’s degree required
• 7+ years of relevant professional experience in contract management, legal operations, commercial operations, vendor management, account operations, or related fields
• Demonstrated experience negotiating commercial contracts and managing complex agreement workflows
• Experience coordinating cross-functional due diligence efforts, RFPs, RFIs, or security questionnaires
• Proven ability to manage multiple complex projects and stakeholders simultaneously
• Experience working in insurance, SaaS, fintech, insurtech, or other highly regulated industries strongly preferred

Knowledge & Skills

• Strong understanding of commercial contract structures, negotiation processes, and operational risk considerations
• Experience working in insurance operations, claims administration, or regulatory compliance frameworks
• Exceptional organizational skills and attention to detail
• Ability to coordinate and drive alignment across multiple internal teams
• Excellent written communication skills with experience drafting and editing professional business responses
• Strong project management and workflow coordination capabilities
• Ability to prioritize effectively and operate independently in fast-paced environments
• Proficiency with contract management systems, CRM platforms, and collaboration tools
• Strong judgment, professionalism, and problem-solving skills

Nice to Have

• Experience supporting enterprise sales or strategic partnerships functions
• Experience building scalable operational processes in high-growth organizations
• Professional certifications related to contracts, legal operations, project management, or procurement

Benefits of Reserv Employment

• Generous health-insurance package with nationwide coverage, vision, & dental
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Competitive base salary with performance bonus opportunity
• Opportunity to be a foundational member of a critical operational function with significant upside as Reserv scales
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Why This Role Matters

This role sits at the intersection of commercial execution and operational excellence. You will help ensure that contracts move efficiently, customer diligence requests are handled seamlessly, and internal teams are aligned and prepared to deliver exceptional outcomes post-sale. Your ability to coordinate across functions, negotiate effectively, and improve operational processes will directly contribute to Reserv’s growth and scalability.

Travel: Up to 10-15% for team meetings, customer engagements, and industry events

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Interested in building your career at Reserv?