About Resident Interface

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.

With over 40 years of experience, $billions recovered nationwide, and operations across all 50 states, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.

Learn more at www.residentinterface.com

About the role

The Senior HR Generalist is a key member of the HR team responsible for executing and supporting core HR functions across a multi-country workforce. This role provides hands-on HR support and advisory across the employee lifecycle, with a strong focus on employee relations, onboarding, compliance, and operational execution. This role is highly versatile and execution-focused, requiring the ability to balance day-to-day HR support with driving process improvements. 

This role operates in a hybrid work environment, with a blend of in-office and remote work. Regular in-office presence is expected to support employee engagement and operations. Flexibility is required to collaborate across teams located in the U.S., India, and Guatemala.

What you'll do

Employee Relations & Manager Support

• Serve as a primary HR partner for managers and employees

• Provide guidance on: 

• Performance management

• Employee concerns and conflict resolution

• Policy interpretation

• Conduct and support employee investigations

• Ensure fair, consistent, and legally compliant outcome

HR Operations & Compliance

• Ensure compliance with: 

• U.S. regulations (as applicable)

• Internal policies and procedures

• Maintain accurate employee records in HRIS

• Support audits and documentation requirements

• Drive standardization of HR processes

Talent & Performance Management

• Support performance review cycles and documentation

• Assist managers with performance improvement plans (PIPs)

• Partner with leadership on retention and engagement initiatives

Recruitment & Workforce Support

• Partner with hiring managers on job description and hiring needs

• Ensure a positive candidate experience

Compensation & HR Programs

• Assist with offer development and compensation alignment

• Support benefits administration and employee inquiries

• Help implement HR programs (engagement, training, policy rollouts, onboarding, offboarding)

Data & Reporting

• Maintain HR metrics such as: 

• Headcount

• Turnover

• Hiring progress

• Support reporting for leadership and workforce planning

Qualifications

• Bachelor's degree in human resources, business, or related field preferred 
• High School diploma or equivalent required
• 5–8+ years of progressive HR experience
• Strong experience in: 

• • Employee relations

• • HR operations

• • Multi-state and/or international environments (preferred)

• • Knowledge of labor laws and compliance requirements

• Experience with HRIS platforms (e.g., Rippling, ADP, Workday, etc.)

• General/Advanced Knowledge: Excel, Word, Outlook, PowerPoint

Key Competencies: 

• Strong problem-solving and judgment

• Ability to work independently in a fast-paced environment

• Excellent communication and interpersonal skills

• High attention to detail and organization

• Ability to manage multiple priorities across regions/time zones

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.