Director of Quality & Compliance

About the Role:

The Director of Quality & Compliance is responsible for leading the company’s Quality Management System (QMS) and ensuring the consistent delivery of safe, compliant, and high-quality products across all manufacturing, packaging, laboratory, and distribution activities.

This role provides leadership for quality systems, compliance, laboratory operations, incoming material quality, manufacturing quality, supplier quality, and continuous improvement initiatives. The Director is accountable for maintaining ISO certification, supporting GMP compliance, overseeing audit programs, driving quality performance metrics, and ensuring the effectiveness of quality processes throughout the organization.

The Director partners closely with Manufacturing, Supply Chain, Product Development, Packaging Engineering, Regulatory Affairs, Customer Experience, and Project Management teams to build scalable quality systems that support growth, operational excellence, and future business expansion.

This position plays a critical role in advancing digital quality initiatives, including the implementation of electronic quality systems, Redzone, data-driven quality reporting, and automation opportunities that improve efficiency, visibility, and compliance.

Hybrid: 3-4 days a week onsite at our facility in Somerset, NJ

What You’ll Be Responsible For:

Quality Leadership & Strategy

• Lead and continuously improve the company’s Quality Management System (QMS)
• Set the quality strategy aligned with business objectives; define annual goals, KPIs, and improvement priorities
• Build a culture of quality, compliance, and accountability across the organization
• Serve as the senior quality leader and primary escalation point for significant quality issues
• Build organizational capability and succession plans within the quality function

Quality Systems & Compliance

• Maintain and improve ISO-certified quality systems; own certification outcomes and audit readiness
• Ensure compliance with GMP requirements and applicable industry standards
• Provide leadership and oversight across:
• • SOP management and document control
  • CAPA programs and change control
  • Validation programs (IQ/OQ/PQ)
  • Training systems
  • Internal, supplier, social compliance, and customer audits
• Lead management review processes and quality system performance reviews
• Monitor evolving regulatory and industry requirements; ensure organizational readiness

Quality Operations

• Provide leadership and oversight across:
• • Incoming material inspection and disposition
  • In-process quality inspections
  • Finished goods inspection and release
  • Batch record review and product release
  • Production quality support and line clearance
• Ensure quality standards are consistently applied across manufacturing, packaging, warehousing, and fulfillment
• Partner with Manufacturing to reduce defects, rework, and quality-related disruptions

Laboratory & Product Quality

• Oversee laboratory quality programs including compatibility, stability, weight loss, and product performance testing
• Ensure lab procedures, methods, and records meet internal and external requirements
• Support future expansion of blending and batch release quality processes
• Ensure effective investigation and resolution of product quality concerns

Supplier Quality Management

• Establish and maintain supplier quality standards, qualification programs, and ongoing performance monitoring
• Lead supplier audits and corrective action initiatives
• Develop supplier scorecards and performance metrics
• Partner with Procurement and Supply Chain to improve supplier reliability and quality performance

Customer Quality & Risk Management

• Lead customer complaint investigations and quality issue resolution
• Analyze complaint trends and drive systemic improvements
• Maintain recall readiness programs; conduct mock recall exercises
• Ensure product traceability and quality documentation support effective risk management

Continuous Improvement & Operational Excellence

• Develop and monitor quality KPIs: Right First Time (RFT), Cost of Quality (COQ), rework rates, defect rates, CAPA effectiveness, and supplier and complaint performance
• Use data and analytics to identify improvement opportunities
• Lead cross-functional quality improvement initiatives
• Partner with Manufacturing to improve process capability and quality outcomes

Digital Quality Transformation

• Lead implementation and optimization of RedZone as the company’s real-time manufacturing intelligence platform
• Drive adoption of AI-enabled quality tools: vision inspection, predictive analytics, automated deviation detection, and real-time SPC
• Reduce reliance on manual and paper-based quality processes
• Develop quality dashboards and performance reporting systems
• Evaluate and implement technologies that improve quality visibility, efficiency, and compliance

Leadership

• Lead, coach, and develop the quality leadership team: Senior Manager QA Compliance, Senior Quality Manager, and Associate Manager Quality
• Set clear performance expectations and hold the team accountable
• Drive collaboration across Quality, Manufacturing, Supply Chain, NPD, and Customer Experience
• Build employee engagement and professional development within the quality organization

What We’ll Love About You:

• You think strategically but stay close to the floor — you understand quality at the system level and at the line level
• You’re a builder — you look at fragile or manual processes and design something better
• You lead through change — you’ve managed team and system transitions and know how to keep people grounded
• You embrace technology — not just open to digital tools, you actively push for them
• You balance rigor with pragmatism — you hold the line on what matters and find smart solutions when constraints are real
• You communicate clearly across levels — from operators on the floor to the executive team
• You get up to speed fast — you ask the right questions and learn a new business model quickly
• You’re a coach — you invest in your team and build capability over time

What You’ll Need to Have:

Required

• Bachelor’s degree in Engineering, Chemistry, Biology, Quality, Manufacturing, Supply Chain, or related field
• 10+ years of progressive quality leadership experience
• 5+ years managing quality teams within a manufacturing environment
• Experience in consumer products, beauty, fragrance, personal care, cosmetics, home care, or related regulated industries
• Deep knowledge of Quality Management Systems and quality compliance programs
• Experience leading ISO-certified quality systems
• Experience managing internal, supplier, customer, and certification audits
• Strong knowledge of CAPA, change control, validation, and quality risk management
• Experience leading cross-functional continuous improvement initiatives
• ERP fluency — NetSuite, SAP, or similar

Preferred

• Cosmetics, fragrance, personal care, or home care manufacturing experience
• Experience supporting blending and batch release operations
• Knowledge of FDA cosmetic regulations and GMP requirements; familiarity with home and air care regulatory requirements a plus
• Experience implementing digital quality systems or operational excellence platforms (RedZone or similar)
• Lean Manufacturing, Six Sigma, ASQ CQE, CQA, or related certifications
• Experience scaling quality organizations in high-growth, multi-brand environments

What You’ll Love About Us:

• Competitive base compensation
• Bonus program
• Referral bonus
• Paid Time Off and Wellness Time Off 
• Paid Parental Leave
• 401k with Company Match through Fidelity
• Medical, Dental, and Vision Benefits
• Company provided Lifeinsurance, Short-term & Long-term Disability 
• Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts
• Annual Education Stipend
• Complimentary Scentbird Membership
• Discounts on Owned Brands
• Monthly virtual team building/ educational activities
• A fun, creative and energetic work environment

About Scentbird

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
• Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan—now, you don’t have to.
• Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
• Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
• Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.
• Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won’t settle for ordinary, and we want to deliver a best in class experience.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.