About the Role

At Sifted, hospitality is at the heart of everything we do. As a Service Lead / Account Manager, you'll oversee daily front-of-house operations while serving as the primary point of contact for your client. You'll lead onsite teams, ensure exceptional service execution, build strong client relationships, and drive operational excellence to create an outstanding workplace dining experience for our eaters every day.

Schedule: Monday - Friday from 8am - 4pm, with additional hours as needed

What You'll Be Doing

• Lead daily front-of-house operations, ensuring a seamless and elevated eater experience.
• Oversee lunch service execution while maintaining exceptional food presentation, quality, food safety, and hospitality standards.
• Coach, train, and support team members while fostering a positive, collaborative work environment.
• Coordinate staffing, delegate responsibilities, and adjust coverage as operational needs change.
• Serve as the primary point of contact for your client, building strong relationships through proactive communication and exceptional service.
• Communicate menu updates, substitutions, service adjustments, and operational changes in real time.
• Monitor inventory, manage product runouts, and proactively resolve service challenges.
• Ensure stations, signage, dish cards, temperature logs, and service areas are prepared and maintained to Sifted standards.
• Coordinate special events and support flawless execution alongside internal teams and client partners.
• Analyze operational trends, identify opportunities for improvement, and implement processes that increase efficiency and enhance the eater experience.
• Support labor and food cost goals by minimizing waste, maximizing productivity, and operating within budget expectations.
• Develop and maintain standard operating procedures that drive consistency across daily operations.

Our Ideal Candidate

• Has 3+ years of experience in hospitality, food service, catering, or high-volume restaurant operations, with leadership or supervisory experience preferred.
• Thrives in a fast-paced, eater-focused environment and remains calm under pressure.
• Is an exceptional communicator who can confidently build relationships with clients, eaters, and cross-functional teams.
• Leads by example with a hands-on approach and isn't afraid to jump in wherever needed.
• Is highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Demonstrates strong problem-solving skills and confidently makes decisions in real time.
• Has experience training, coaching, and motivating teams to deliver consistent results.
• Understands food safety, sanitation, and operational best practices.
• Is comfortable using workplace technology such as Slack, Google Workspace, and inventory or scheduling platforms.
• Has a flexible, solutions-oriented mindset and is always looking for ways to improve operations and the eater experience.
• Is passionate about hospitality and takes pride in delivering exceptional service every day.

Perks + benefits

• Compensation : $70,000 per year
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Job Type: Full-Time

Shift: Weekdays

Weekly day range: Monday - Friday from 8am - 4pm, with additional hours as needed

Eligibility : This position must maintain a State Food Handlers Card

Work environment : This position is based in a commercial kitchen as well as in client offices

Physical requirements : This position requires standing for up to 6 hours at a time and moving equipment up to 50 lbs.

This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non-binary candidates to apply.

Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice. 

Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks.

About Sifted

Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality.

What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon-conscious choices across hundreds of companies.

We’re not a caterer — we’re a workplace food partner.

Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity-filled careers in hospitality.

At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average.

We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better.

At Sifted, our team culture mirrors the experiences we design for our clients:

• Creative Freedom: Everyone contributes ideas and shapes the future of our service.
• Hospitality-Driven: No matter your role, you’re in service to someone — and that matters.
• Career Growth: We invest in internal mobility, mentorship, and hands-on learning.
• People First: We support flexible work, celebrate wins, and lead with empathy.
• Real Impact: Every day, your work reduces waste, improves lives, and connects people through food.

If you’re passionate about great food, great people, and great purpose — we’d love to meet you.