Who We Are

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.

We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and multiple Wirecutter reviews (including a recommendation among the best Windows Ultrabooks of 2024), along with making TIME's Best Inventions lists in 2021 and 2023. As a company, we were #35 on Fast Company's Most Innovative Companies of 2022.

We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

We are looking for a Logistics Specialist who is excited to take on the challenges that come with delivering innovative and modular products to customers worldwide, while also staying true to our commitment to respect both people and our planet. This role includes supporting global fulfillment efforts as well as developing processes that support our internal team and our customers as we scale and expand into new regions. As a member of the Logistics Team, you will handle some of the critical “last touch” movements before our products reach our customers’ hands, and you will have a high level of influence on the consumer experience as well as our internal logistics practices and initiatives going forward.

This is a full-time position working remotely in the US, with up to 10% travel required (when travel is reasonable). We also have an office in San Francisco that you can work from if you prefer.

What you'll do

• Support both B2C and B2B order fulfillment activity in the US, acting as the main point of contact for daily forward logistics activity at US 3PL and supporting overseas 3PLs as needed
• Monitor sales order transmission, managing and resolving fulfillment errors, determining root cause, and overseeing corrective action
• Provide operational support to internal partners in Customer Support, Reverse Logistics, and B2B Teams by fielding logistics questions, working alongside them to ensure a positive customer experience
• Monitor & maintain transactional records to keep our ERP up-to-date and the source of truth for the company (inventory, receipts, fulfillments, returns, etc.)
• Support with inventory counts, analysis, and shared inventory snapshot reporting
• Collaborate with Supply Chain, Marketplace, and Customer Support on inventory to monitor and maintain healthy stock levels across locations
• Monitor in transit shipments, working with carriers and providing additional documentation as needed to address clearance delays, etc.
• Provide preorder processing and fulfillment support during NPIs

What you need

• Excellent communication skills, with fluency in English
• Experience in E-commerce 3PL based fulfillment and logistics
• Working knowledge of Google Workspace, relational databases and ERP systems (e.g. SAP or Netsuite)
• Experience booking and managing freight shipments
• Familiarity with supply chain processes (e.g. inventory planning, warehouse management)
• Experience in data mining, analysis and reporting

What's nice to have

• Familiarity with reverse logistics and returns processes for B2C e-commerce
• Experience in customs clearance, tariffs, and duties
• Familiarity with manufacturing postponement and packout
• Strong analytical mind with enthusiasm for problem-solving
• Experience in B2B based fulfillment and logistics

What you'll love

• Competitive salary, equity, and health benefits
• Paid company holidays plus 20 PTO days per year
• Paid Parental Leave
• Flexible work hours and locations, including every other Friday off!
• 401K with matching for US employees
• The chance to work at a startup that is making a positive social and environmental impact

Equal Opportunity

We commit ourselves to the principles of equal employment and a diverse work environment. With inclusion being one of our core values at Framework, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We will consider qualified applicants regardless of criminal histories pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Ordinance.

We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.

The pay range for this role is $75,000 - $97,000 USD per year. The base salary range for this position may vary depending on various factors such as professional background, work experience, work location, market demand, etc. In certain circumstances, the final offer may vary from the amounts shown in this job description.