Who We Are

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.

We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules.

In 2025, we added two new products to our lineup: The Framework Laptop 12, a 2-in-1 convertible with a 12.2" touchscreen and stylus support, and our first non-laptop product, the highly customizable and powerful Framework Desktop, a compact system for gamers and ML enthusiasts.

We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and multiple Wirecutter reviews (including a recommendation among the best Windows Ultrabooks of 2024), along with making TIME's Best Inventions lists in 2021 and 2023. As a company, we were #35 on Fast Company's Most Innovative Companies of 2022.

We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

The Position

We are looking for a Digital Product Manager to join us on our mission to make products last longer. As a key member of the Marketplace team, you will work on building an e-commerce and retention platform that enables us to better serve our customers through different stages of their lifecycle.

This role will help drive the strategy, roadmap and execution of our digital and e-commerce product experiences as well as build the systems that enable those experiences. You will be instrumental in shaping not only how our customers discover, evaluate and purchase our products online but also how we service them throughout their journey to drive growth and customer satisfaction. You will work collaboratively with engineering, design, marketing, merchandising, logistics and customer support teams to deliver innovative and impactful solutions. This role offers the opportunity to own significant product areas, influence strategic decisions, and make a tangible impact on our business.

This is a remote position open to anywhere within the US. #LI-Remote

What You'll Do

• Develop strategy and prioritization for Framework’s core digital product experiences, and get feedback directly from Framework’s leadership team
• Formulate and articulate key metrics, product requirements, and roadmaps that support clear customer facing objectives and company strategies
• Drive meaningful impact for customers and for the business by leading product development with cross-functional teams across the company
• Build effective collaborations and communicate effectively across functions to influence cross-functional decision-making, alignment, and execution
• Analyze a variety of both internal and external data to uncover customer and operational needs, make prioritization decisions, and identify new product opportunities
• Model and spread best practices across the Marketplace team and the company more broadly to help grow our team’s overall capacities

What You Need

• 3+ years product management or related industry experience
• Experience developing product strategy and prioritization, and getting alignment on prioritization when there are challenging trade-offs to be made
• Experience demonstrating a focus on customer needs when creating or building products
• Experience collaborating, defining requirements, and delivering products in cross-functional settings or teams with multiple stakeholders
• Experience using data-driven decision-making, experimentation, and defining and measuring metrics to develop and improve customer experiences
• Proven communication skills and ability to communicate complex ideas and decision rationales clearly to different audiences (e.g. technical, business, etc), both verbally and in writing
• Growth mindset and demonstrated examples of resourcefulness to get the job done

What's Nice to Have

• Experience with and/or aptitude for AI’s potential to accelerate product development, solve user problems, and or improve business outcomes
• Comfort with ambiguity and the ability to thrive in a fast-paced, dynamic environment
• Experience scaling product in a start-up environment with complex technical systems
• Experience working on ecommerce products and/or background or experience working in a technical environment and/or hardware products
• Experience with directly conducting customer research and/or product analytics
• Experience working remotely with global teams

What You'll Love

• Competitive salary, equity, and health benefits
• Paid company holidays plus 20 PTO days per year
• Paid Parental Leave
• Flexible work hours and locations, including every other Friday off!
• 401K with matching for US employees
• The chance to work at a startup that is making a positive social and environmental impact

Equal Opportunity

We commit ourselves to the principles of equal employment and a diverse work environment. With inclusion being one of our core values at Framework, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We will consider qualified applicants regardless of criminal histories pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Ordinance.

We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.

The pay range for this role is $120,000 - $154,000 per year. The base salary range for this position may vary depending on various factors such as professional background, work experience, work location, market demand, etc. In certain circumstances, the final offer may vary from the amounts shown in this job description.