The Company

Founded in 2009 by Audrey McLoghlin, Frank & Eileen set out to reinvent the women's button-up using the finest Italian fabrics often reserved for menswear. Named in honor of Audrey's beloved Irish grandparents, the brand has grown slowly and intentionally into a woman-owned, woman-led leader in sustainability and slow fashion. Frank & Eileen achieved B Corp certification in 2020 and continues to hold the highest score for any woman-owned, globally recognized apparel brand in the United States. After seventeen years of steady growth through wholesale partnerships and direct-to-consumer e-commerce, Frank & Eileen recently opened its first US flagship store—an Irish country house on Madison Avenue, NYC. This new chapter continues the brand's legacy of using entrepreneurship as a force for good while delivering generationless style to its beloved community of customers—all from our HQ in sunny California.

The Role

We are seeking a highly organized, detail-oriented Logistics Associate (Full-Time) to support our Back of House team. This role is critical to our omnichannel success, ensuring accurate, efficient, and timely fulfillment of online orders directly from our retail store while maintaining exceptional inventory and operational standards. This position works behind the scenes to create a seamless experience for both our customers and our store team.

Responsibilities

• Accurately pick merchandise for online orders
• Verify product details including style, size, and color before packaging
• Pack orders according to company standards to ensure safe, secure delivery
• Generate and print shipping labels using integrated shipping systems (UPS, DHL, USPS, Global-E)
• Stage completed shipments for carrier pickup
• Communicate fulfillment issues, inventory discrepancies, or system errors to leadership promptly
• Maintain inventory accuracy through proper handling of RFID-tagged merchandise
• Process allocated and packed units correctly within Shopify and fulfillment workflows
• Assist with cycle counts and inventory audits
• Support stockroom organization, replenishment, and transfers
• Prepare product for the sales floor including tagging, steaming, folding, and restocking as needed
• Receive, unpack, and organize incoming shipments with accuracy and care
• Maintain clean, organized, and efficient packing and fulfillment stations
• Support inbound inventory processing and stockroom management
• Assist with supplies management, packaging materials, and operational projects
• Uphold health, safety, and compliance standards
• Support additional operational directives from Store Leadership and Visual Merchandising teams

Who You Are

• Previous retail, warehouse, fulfillment, or Ship-From-Store experience required
• Strong attention to detail and organizational skills
• Comfortable working in a fast-paced, technology-driven retail environment
• Experience with Shopify, RFID technology, and shipping platforms preferred
• Collaborative, dependable team player with a positive, solutions-oriented mindset
• Flexible schedule including weekends, evenings, and holidays

Physical Requirements

• Ability to lift and move packages up to 50 lbs
• Comfortable climbing ladders and standing for extended periods
• Frequent bending, stooping, lifting, folding, steaming, tagging, and replenishing merchandise
• Support movement and organization of stockroom fixtures, shelving, and storage systems
• Assist with setup and adjustments during seasonal floor moves and operational shifts

Compensation

Hourly Pay Range: $20–$26 per hour

This role is not eligible for store sales bonus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the contractor. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

*Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.