The Company

Founded in 2009 by Audrey McLoghlin, Frank & Eileen set out to reinvent the women's button-up using the finest Italian fabrics often reserved for menswear. Named in honor of Audrey's beloved Irish grandparents, the brand has grown slowly and intentionally into a woman-owned, woman-led leader in sustainability and slow fashion. Frank & Eileen achieved B Corp certification in 2020 and continues to hold the highest score for any woman-owned, globally recognized apparel brand in the United States. After seventeen years of steady growth through wholesale partnerships and direct-to-consumer e-commerce, Frank & Eileen recently opened its first US flagship store—an Irish country house on Madison Avenue, NYC. This new chapter continues the brand's legacy of using entrepreneurship as a force for good while delivering generationless style to its beloved community of customers—all from our HQ in sunny California.

The Role

Frank & Eileen is seeking an Operations & Facilities Manager to join our Branded Environments team which oversees all physical manifestations of our brand. At Frank & Eileen, the spaces we work in, welcome customers into, and gather together in matter. The Operations & Facilities Manager plays a key role in making sure those spaces—our retail stores, concessions and shop-in-shops, corporate offices, showrooms, and residential properties —are thoughtfully cared for, beautifully maintained, and ready to support our teams and community every day.

This role is responsible for the day-to-day operations and facilities management of all locations once they are open and in use. Partnering closely with leadership and cross-functional teams, this role owns ongoing operational management and operating expenses (OPEX), and works hand-in-hand with Design & Build counterparts to ensure a smooth transition from project completion into daily care and stewardship. We’re looking for someone who is hands-on, highly organized, solutions-oriented, and comfortable operating across a range of environments with calm confidence and care. This position is hybrid, based in Frank & Eileen’s Los Angeles, CA offices with travel to project sites. This role will report directly to the Head of Branded Environments.

Responsibilities

• Oversee day-to-day facilities operations across all Frank & Eileen locations
• Ensure spaces are safe, functional, well-maintained, and reflective of our brand values
• Manage maintenance, repairs, cleaning, security, utilities, and building services
• Implement and maintain preventative maintenance programs
• Conduct regular site visits to proactively identify needs and opportunities for improvement
• Support the operational needs of retail stores, concessions and shop-in-shops, offices, showrooms, and brand residential houses
• Serve as the primary point of contact for facilities-related matters once locations are operational
• Coordinate timely, thoughtful resolution of issues to minimize disruption and maintain a high standard of care
• Manage operating expense budgets across all physical locations
• Track expenses and ensure spend aligns with approved budgets
• Partner with Finance on budgeting, forecasting, and reporting
• Review invoices and manage approvals with accuracy and accountability
• Identify opportunities to operate more efficiently while maintaining quality and experience
• Build and manage strong relationships with facilities and service vendors
• Negotiate service agreements and ensure work is completed to standard
• Track contracts, renewals, and ongoing performance
• Coordinate vendors for routine services and urgent needs as they arise
• Ensure compliance with applicable regulations, building codes, and safety standards
• Support security systems, access control, and emergency preparedness
• Maintain incident documentation and support issue resolution as needed
• Collaborate closely with the Design & Build team during planning and execution phases
• Provide operational input to support long-term functionality, durability, and ease of care
• Participate in pre-opening walkthroughs and readiness reviews
• Lead the transition of newly completed spaces into day-to-day operations and maintenance
• Own the creation and communication of facilities related SOPs for each environment  
• Support facilities operations for brand residential houses and select executive-supported properties
• Support shipping, receiving, and storage needs on a project basis only, including store openings, relocations, office moves, showroom installs, and special brand initiatives
• Coordinate delivery schedules, building access, and site logistics with landlords, vendors, and internal partners
• Track project-related logistics costs as part of operating expenses

Who You Are

• Passionate about Frank & Eileen, our mission, and fashion.
• 5+ years of experience in operations, facilities, or office management
• Experience in retail, apparel, hospitality, or design-driven environments preferred
• Demonstrated experience managing operating expenses
• Familiarity partnering with design, construction, or real estate teams
• Familiar and comfortable utilizing AirTable, Slack, Google Docs and Google Calendar.
• Highly organized, detail-oriented, and proactive
• Calm, professional, and service-minded, always solutions oriented.
• Comfortable working independently and cross-functionally
• A self-starter that takes a proactive approach to starting and finishing tasks.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize effectively in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Adaptable - able to work in a dynamic, often ambiguous environment.
• Nimble - able to handle multiple tasks and meet required deadlines.
• Team Player - Ability to work and collaborate in a team environment with both internal and external teams.

Other Requirements

• Comfortable managing a flexible schedule.
• Ability to travel as needed to support different locations.
• Available to work occasionally after hours and weekends.
• Occasional packing, unpacking and lifting of boxes up to 50 lbs, trunks or bags as needed in office and during installations.

Compensation

Salary Range starting at $80,000-$95,000

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the contractor. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

*Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.