About Frank Kent

Frank Kent Motor Company is a premier automotive dealership located in Fort Worth, Texas. With a history of over 80 years in the industry, we pride ourselves in delivering exceptional customer service and providing top-quality vehicles and services.

Benefits:

We offer competitive compensation and benefits package, including health insurance, retirement plans, and employee discounts.

About the role

The Service Advisor at Frank Kent Motor Company plays a vital role in providing exceptional customer service. They are responsible for coordinating and managing all vehicle service and repair activities, ensuring customer satisfaction and maximizing sales opportunities.

What you'll do

• Assist customers by greeting them, identifying their needs, and providing professional and courteous service
• Manage all customer inquiries and maintain accurate records of services requested and performed
• Consult with customers regarding necessary vehicle repairs and maintenance
• Estimate repair costs and prepare accurate service quotes for customers
• Collaborate with technicians to ensure timely completion of service and repair jobs
• Communicate with customers regarding the status of their vehicles and any additional repairs required
• Handle customer complaints and concerns in a professional and efficient manner

Qualifications

• Previous experience in a customer service role, preferably within the automotive industry
• Tekion Experience a plus.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and in a fast-paced environment
• Proficiency in using computer systems and software Valid driver's license