Founded in 2019 and headquartered in Pittsburgh, PA, Free Market Health supports forward-thinking payers and specialty pharmacies of all sizes who need to operate in a complex and opaque market. We empower all stakeholders to optimize resources and maximize opportunities while focusing on the most important stakeholder of all: the patient.

About the role

The Implementation Project Manager plays a critical leadership role in driving the successful implementation of complex projects of our healthcare technology solutions for pharmaceutical manufacturer clients. This position is responsible for managing all phases of the implementation lifecycle—from project planning and client onboarding to solution delivery and post-launch transition—ensuring that projects are executed on time, within scope, and to the highest quality standards. Working closely with cross-functional teams and client stakeholders, the Implementation Project Manager serves as the primary point of contact and strategic advisor, bringing deep project management expertise and industry knowledge to support the successful deployment of solutions that meet regulatory, operational, and business goals. This role will be responsible for oversight of projects from initiation to closure, ensuring efficient project delivery, and driving continuous improvement along with best practices in the PMO function.

This role will be required to work onsite at our Pittsburgh (Strip District) office, and occasional travel is required for client meetings.

What you'll do

• Develop and execute project plans within specified timelines
• Track project progress, measure performance against key metrics, and identify areas for improvement
• Collaborate with cross-functional teams (Sales, Engineering, Product, Integrations, Product, Marketing, Finance etc.) to ensure seamless project execution
• Develop and maintain strong relationships with clients, acting as a trusted advisor and advocate during implementation
• Identify and escalate all risks and decisions to the appropriate audiences
• Identify, analyze and implement process improvements to optimize efficiency and effectiveness within the PMO. Mentoring and coaching project managers on the team.
• Work with Analytics teams to generate/refine reports and define KPIs for managing project performance

What we need from you

• Bachelors degree in business, engineering, or similar required. PMP, Agile, or Lean Six Sigma certification a plus.
• 2+ years leading large scale/complex projects, 1+ years of experience in TWO of the following industries: health plan/insurance payer, pharmacy benefits manager (PBM), and/or specialty pharmacy, required, and Healthcare IT experience a plus.
• Leading multiple, complex projects, expert level communication and interpersonal skills, Healthcare IT knowledge, and MS O365 skills. The ability to lead teams, manage projects effectively, and navigate complex situations with adaptability and strategic thinking. Knowledge of project management methodologies.
• PM software tools (Monday.com, etc.).
• Leadership, Project Management, Communications, Negotiation, Problem solving, Risk management, Adaptability, Issue/Conflict resolution