About Us 

FreeWorld is a fully remote, tech-enabled, nonprofit organization in the US that helps individuals affected by the justice system obtain high-income careers to end the cycle of recidivism and generational poverty brought on by our country's mass incarceration problem. 

Each FreeWorld team member is incredibly passionate about what we do and cares deeply for our program participants (called Free Agents) and our team. All applicants should share our passion for the mission and truly believe that everyone deserves a real second chance!

Serious applicants, please read our FreeWorld Culture FAQ and FreeWorld Core Values before applying.  

Our Mission        ‍

FreeWorld’s mission is to end recidivism and generational poverty by:

• Placing returning citizens into high-wage careers at scale.
• Embracing technology and automation to expand our reach.
• Developing a self-sustaining revenue model to accelerate our growth. 
• Investing in our team and maintaining a culture of honesty, vulnerability, and trust. 
• Creating systemic change by leveraging our deep layers of graduate data in partnership with the Criminal Justice System to become the Gold Standard for re-entry.

Job Description 

FreeWorld is seeking to grow our front-line program team! We are looking for a Success Coach who is passionate about our mission and who believes that everyone deserves a real second chance!

Success Coaches support FreeWorld’s program participants (who we call Free Agents) to successfully move through all steps of our program - from application to employment. We utilize technology and automation in a fully remote setting to enable us to expand our reach with a small but dedicated team. 

Good candidates are natural communicators, self-driven, comfortable with technology and remote work, and enjoy interacting with high-risk individuals on a daily basis. You are hungry to learn and help with a range of priorities to support the success of our Free Agents on all levels. 

There is one open Success Coach position. This person will sit on our Career Services Team and will report to our Career Services Manager. 

What you’ll do (Job Responsibilities)

• Utilize technology to interact with program participants (Free Agents) via phone calls, text, and messaging. 
• You will be responsible for helping address the barriers that Free Agents face as they proceed throughout the program; from application, education, and graduation.
• You will be a coach, mentor, and motivator to their success and provide emotional support and material resources to Free Agents
• Be connected, available, and respond quickly when Free Agents or team members reach out.
• Be dependable, adaptable, and resourceful. Always follow through and follow up!
• Help Free Agents secure their vital documents and records via Free World’s documents processes 
• Focus on a primary stage of the program lifecycle as assigned, but be willing to assist in all stages of the program lifecycle as needed. Stages include intake and stabilization, training and education, and career support. 
• Develop trust-based relationships with a high volume of Free Agents. You may also engage with other partners - such as trucking companies, reentry non-profits, or trucking schools as required for your specialization. Learn about the trucking industry and obtain a CDL-A permit
• Be entrepreneurial. Learn our processes to understand what we do and why we do it, then contribute ideas that may improve the way we do things. 
• Work with the Program Manager and Career Services Manager to gather any and all data so we can develop ways to improve our program and the experience of our Free Agents

What you’ll have (Required Experience and Qualifications)  

• Experience working with high-risk populations as a case manager, client services specialist, or in a related-relationship management position 
• Strong and willing communicator with a high level of emotional intelligence.  Must enjoy collaboration and developing relationships.
• The ability to show patience and resolve and use good judgment in stressful situations 
• Empathy in all circumstances and a passion for helping others
• Tech savvy or demonstrated quick learner of technology 
• Self-directed - You can manage your own time to get projects done
• Flexible - You understand that things change, and you can pivot as needed
• High-speed cable internet or better with a minimum download speed of 100Mbps and a minimum upload speed of 10Mbps
• Experience working remotely
• Is incredibly passionate about our mission and believes everyone deserves a legitimate second chance

Bonus Points if… (Preferred Qualifications)  ‍‍

• Experience with Google Suite, Zoom, Slack, Asana, Zendesk, or AirTable a plus
• Impacted by the criminal justice system (directly or indirectly)
• Experience working in the fields of criminal justice or trucking
• Crisis line or peer support training a strong plus
• Experience working in a tech-based startup or nonprofit 

Where you’ll work

FreeWorld is a 100% US-based remote company. You may work anywhere in the U.S. with a great internet connection that is quiet and free from distractions! Our operating hours for FreeAgents to contact us are Monday - Friday, 9 am - 6 pm Central Time. The Success Coach role needs to be available within those hours. ‍

Hiring Process

1. Read our FreeWorld Culture FAQ and our FreeWorld Company Values, and if you still think you are a fit… 
2. Submit an application and cover letter. If your qualifications are a match…  
3. We have a 15-minute introductory call. If we love each other, then…
4. You complete a brief task related to the role (such as submitting a work sample).  
5. You meet 1:1 with a member of management for one hour to discuss your previous experiences and career goals.
6. You meet with a few additional team members for a 30-minute (each) focused interview.  
7. Last but not least, we talk to a few of the folks you worked with, and if all goes well, we agree on terms.

Compensation and Benefits

This is a full-time, non-exempt position. Compensation is based on experience, but we are targeting the range provided below.

Salary Range: $55,000 - $65,000 annually 

FreeWorld is dedicated to caring for our team. For an up-to-date list of employee benefits, view our 2024 FreeWorld Benefits. A few key benefits are listed below:

• Remote work flexibility
• Team-centric culture of honesty, vulnerability, & trust!
• Awesome Health & Disability Insurance (medical, dental, vision, mental health)  
• Financial Health: 401k & High-Yield Savings Account 
• Employee Development (Quarterly Wellness Stipend, Paid Professional Development, and more) 
• Incredible Work-Life Balance! (Unlimited PTO, 14+ paid holidays, & paid parental leave)
• Creating tremendous impact at scale