Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

SUMMARY: We are seeking a customer-focused Customer Service Representative who is a fast-learning team player. The ideal candidate will manage customer communications, create support tickets, and bridge communication between customers, field supervisors, and internal teams.

OVERVIEW OF YOUR DAILY TASKS: 

• Manage customer inquiries across multiple channels, including phone, email, and field supervisor mobile application
• Create, track, and maintain accurate customer support tickets with comprehensive documentation
• Facilitate clear and consistent communication between field supervisors, builders, homeowners, and internal teams
• Provide timely and professional customer updates, escalating complex issues to appropriate team members when necessary
• Ensure all customer interactions meet and exceed company customer service standards

SKILLS/EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE:

• Exceptional attention to detail and organizational skills
• Strong communication and customer service abilities, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Knowledge of construction processes and safety requirements is a plus

BENEFITS OF WORKING WITH OUR TEAM:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More