Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

SUMMARY: The Operations Manager is responsible for overseeing and optimizing processes, tools, and infrastructure to ensure that the division can execute its efforts effectively. This role will work closely with sales leadership and other departments to drive operational efficiency, improve reporting and analytics, and manage CRM systems, processes, and sales support. The OM will play a key role in shaping strategy by providing insights and streamlining operations to maximize team productivity and performance.

OVERVIEW OF YOUR DAILY TASKS: 

• Manage and improve the efficiency of the operations process, including forecasting, reporting, pipeline management, and lead generation.
• Oversee the integration and optimization of CRM systems (e.g., Salesforce) to ensure accurate tracking of sales performance, customer interactions, and opportunities.
• Analyze data and generate reports for management to help drive decision-making and performance improvement.
• Collaborate with leadership to ensure alignment between operations and sales strategy.
• Establish and maintain performance metrics and KPIs to track team productivity, sales cycle, and customer acquisition.
• Develop and implement sales tools, training programs, and resources to improve sales team performance and streamline workflows.
• Manage the territory assignment process, ensuring fair distribution of leads and accounts among the sales team.
• Provide ongoing analysis of market trends, customer behaviors, and competitive intelligence to help refine sales strategies.
• Coordinate forecasting, budgeting, and planning processes to ensure accuracy and alignment with company goals.
• Lead data reporting process and ensure timely delivery of performance metrics and other relevant business insights.
• Ensure the alignment of operations processes with company-wide goals, ensuring consistency across regions.

BENEFITS OF WORKING WITH OUR TEAM:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More