About Nox Health

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

This is an integral position within the company as it serves our patients on PAP therapy by ensuring they have the supplies needed for an optimal experience with therapy.

For this position, you must be able to work a weekly eight hour shift, Monday through Friday. Some weekend work required for inventory audits. This role requires you to live in Georgia and commute to Alpharetta, GA.

What you'll do

• Ensure that all equipment and supply request are processed to patient specifications
• Fulfill supply requests within 24 to 48 hours of receipt
• Ensure accurate fulfillment and follow up
• Confirm patient insurance eligibility and pre-certification for supplies and equipment
• Ability to professionally interact quickly with patients and customers in-person without an appointment
• Contact patients to confirm supplies needed, shipping address and collect any co-insurance or deductibles
• Effectively communicate with patients and clinic staff regarding patient financial responsibility
• Order PAP supplies for FusionSleep inventory and prepare for supply audits
• Accurate system documentation of tasks pending and completed
• Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage
• Instruct patients on proper use, maintenance, and cleaning of sleep apnea equipment to encourage appropriate replacement of PAP supplies
• Troubleshoot tier 1 mask and PAP device issues.

Qualifications

• High school diploma or equivalent
• Minimum of six month experience in health care customer service or support role
• Minimum of one year DME insurance billing experience - Sleep/PAP specific experience preferred.
• Exceptional customer service and interpersonal skills
• Detail-oriented with excellent problem solving skills and a desire to acquire new skills
• Possess the ability to collaborate in a team environment or work independently
• Comfortable working with various software applications at one time
• CareCloud, Brightree or other practice management and EHR/EMR system experience