🤙🏼 About gaiia

At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

🎭 Role & Team

Long story short, we're looking to hire a Full-Stack Software Developer with excellent problem solving skills, proactivity and communication abilities to join our Workforce Technician squad.

You will join a team of 2 other Full-Stack Developers (including a Team Lead), one Product Manager, one Product Designer and one Quality Assurance Specialist, all dedicated to our Scheduling & Field Technician Management module.

As the Workforce Technician squad, your mission is to maximize technician productivity and satisfaction through intuitive tools that simplify fieldwork and remove friction from daily tasks. You will empower technicians to focus on quality work and superior customer service, not administrative complexity.

📽 What is your team working on?

Technically speaking, you will work in a serverless ecosystem of microservices deployed on AWS. gaiia is all-in on Typescript, with frontend, backend and infrastructure-as-code all leveraging Typescript.

As part of the Workforce squad, you will:

• Build robust work order execution workflows, enabling technicians to efficiently complete installations, repairs, and service calls directly from the field.
• Implement intuitive tools within our Field Service mobile application that guide technicians through structured procedures, checklists, equipment tracking, and status updates.
• Develop real-time capabilities that allow technicians to access job details, capture notes and photos, collect customer signatures, and seamlessly communicate updates to both dispatch teams and end customers.
• Develop, in collaboration with talented designers, delightful interfaces that wow our end users.

🎖️ Qualifications

• At least five (5) years of experience in Typescript.
• At least five (5) years of experience working with the React library.
• Experience in DevOps and Cloud providers.
• Experience with Node.js.

🪄 Nice-to-haves

• You have experience in React Native.
• You have experience with GraphQL.
• You have knowledge of telecom concepts.
• You have several personal projects exhibiting good coding skills.

💰 Salary

At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions around compensation and performance can exist, and taboos are removed.

The salary range for this role is $120,000-$170,000.

🔆 Benefits

• Flexible 25 days vacation
• Group Insurance
• Telemedicine
• Health & Life Spending Accounts
• RRSP & DPSP
• Flexible working hours & all-remote work
• Employee Stock Option Plan (ESOP)

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or people@gaiia.com as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way.

#LI-DNI