Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

Location: Long Island City, Queens

Work Environment: Fully On-site (High-Presence Required)

Schedule: 6 days per week, long days

Reports to: CEO

Base Salary: $150,000 - $225,000

This role is compensated with a fixed base salary. Compensation within the band is determined by demonstrated experience, scope of responsibility, and ability to operate with full ownership in a high-intensity environment. Candidates at the top of the band are expected to operate with minimal oversight and immediately stabilize inventory accuracy and fulfillment performance. Performance bonus eligibility may be evaluated after six months in the role, based on demonstrated performance and business needs. Equity is not a part of our current compensation structure. 

Role context

The Director of Warehouse Operations owns one of the most critical functions in the business, with full authority over warehouse processes, labor allocation, inventory controls, and day-to-day execution. This role is expected to act decisively without waiting for approval. The warehouse supports live commerce, e-commerce fulfillment, retail supply, and a high-SKU inventory where accuracy and speed directly drive profitability.

Time and intensity expectations

This is a high-presence, high-intensity role. The Director of Warehouse Operations is expected to work six days per week and long days as required, especially during peak volume, launches, and operational transitions. This pace is required at the current stage of the company. If you are optimizing for predictable hours or strict boundaries over business outcomes, this role will not be sustainable.

Who this role is for

The Director of Warehouse Operations is a builder at heart.

• You have taken messy, ambiguous, high-pressure operations and turned them into disciplined, scalable, and reliable systems.
• You are comfortable owning outcomes before structure exists.
• You do not wait for perfect conditions to act.

What you will actually do

• You will work directly with leadership to identify what is truly limiting warehouse performance and fix it.
• You will enter imperfect situations with a clear hypothesis, test it in real time on the floor, and implement changes immediately.
• You will turn what works into repeatable systems only after execution proves the solution.
• Problems are not escalated upward in this role. They are solved at the source.

Core responsibilities

• Own everything that occurs within the warehouse. All outcomes, errors, delays, inventory discrepancies, labor decisions, and execution failures fall under this role’s responsibility.
• Maintain inventory accuracy that leadership can trust without verification.
•  Identify operational constraints limiting throughput, accuracy, or scale.
• Translate constraints into clear actions for warehouse teams.
• Build and enforce processes that improve speed without sacrificing accuracy.
•  Improve cost per order, throughput per labor hour, and fulfillment reliability.
•  Hire, train, coach, and exit warehouse leadership and frontline staff as required.
• Create SOPs and documentation after execution to validate the process.
•  Partner with leadership to scale operations while maintaining discipline.

Within the first 90 days, the Director of Warehouse Operations is expected to:

• Stabilize warehouse execution across receiving, putaway, picking, packing, and shipping, with consistent throughput and reduced fire drills
• Establish reliable inventory visibility and trust, with clear understanding of current accuracy levels, root causes of variance, and immediate corrective actions underway
• Identify and begin correcting the primary drivers of inventory errors, rework, and fulfillment delays
• Implement clear ownership, standards, and operating rhythms for warehouse leadership and frontline teams
• Materially reduce operational escalations and CEO involvement in day-to-day warehouse issues

How you will be measured

•  Inventory accuracy at 99%+, trusted without secondary validation.
•  Throughput capable of absorbing volume spikes without missed SLAs or operational breakdowns.
•  Quarter-over-quarter improvement in cost efficiency and labor productivity, not explained away by growth.
•  Fulfillment performance maintained at 95%+ on-time shipping during both steady-state and peak conditions.
• Clear reduction in errors, rework, and escalations, with the warehouse operating independently of CEO involvement by the end of the first quarter.

Why this role may not be a fit

• Order and cleanliness before scale and speed.
• Time to ramp before being accountable.
• Clearly defined lanes instead of end-to-end ownership.
• Finished systems instead of live problem-solving.
• Predictable hours over business outcomes.
• Escalation paths instead of personal responsibility.

Why this role matters

• This role directly determines whether the company can scale.
•  If done well, everything else moves faster.
•  If done poorly, growth stalls.
•  You will operate under real pressure with real stakes.
• You will be trusted with meaningful responsibility.
• You will build systems that scale a business, not just manage a warehouse.

Qualifications

• Proven ownership of high-volume warehouse operations with full accountability for accuracy, throughput, and labor performance.
• Strong understanding of e-commerce fulfillment, shipping operations, and inventory control.
• 8+ years of experience in warehouse or logistics management, including supervisory experience.
• Proficiency in warehouse management and shipping software.
• Excellent organizational, problem-solving, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work on the warehouse floor as needed.
• Experience with ERP/WMS tools/systems

Preferred Qualifications:

• Background in lean warehousing or process improvement methodologies.
• Experience scaling warehouse operations for high-volume e-commerce businesses.

Final note

Gamer’s Choice is dedicated to the success of our customers and our team. Given this, we set these expectations clearly to help communicate the impact of this role. In return, you will work alongside operators who care deeply about outcomes, move fast, and hold high standards, within a company in a period of rapid growth and operational scale.

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid time off
• 401k
• Employee Discounts
• Gym Membership Reimbursements

EEO/AAP Statement: Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you require an accommodation to participate in the application process, contact us at hr@gamerschoice.com 

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.