Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

Key Responsibilities:
Customer Service & Sales

• Greet customers and create a welcoming environment.
• Assist with product inquiries, selections, and purchases.
• Provide recommendations and upsell products when appropriate.
• Handle customer complaints in a professional and courteous manner.
• Operate the point-of-sale (POS) system to process transactions accurately.

Store Maintenance

• Keep the sales floor clean, organized, and visually appealing.
• Restock shelves and maintain product displays.
• Maintain knowledge of promotions, store policies, and product offerings.

Warehouse & Fulfillment Support

• Assist with receiving, unpacking, and organizing merchandise shipments.
• Restock products and monitor inventory levels.
• Pick, pack, and ship online orders accurately and efficiently when needed.
• Help keep warehouse areas safe, clean, and organized.

Team Collaboration

• Work closely with teammates to ensure smooth daily operations.
• Participate in training sessions and team meetings.
• Support onboarding of new employees as needed.

Requirements

• High school diploma or GED.
• Strong communication and interpersonal skills.
• Ability to stand, walk, bend, and move for extended periods.
• Ability to frequently lift and carry up to 50 lbs.
• Comfortable working in both retail and warehouse environments.
• Ability to multitask and work in a fast-paced setting.
• Reliable, punctual, and motivated with a positive attitude.
• Willingness to adapt and take on new responsibilities as the business grows.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Preferred Qualifications

• Previous retail, customer service, or warehouse experience.
• Knowledge of trading card games such as Yu-Gi-Oh!, Pokémon, One Piece, or Disney Lorcana.