About GGA Roofing & Gutter Protection

Gutter Guards America & GGA Roofing is a leading home improvement company specializing in premium gutter protection, seamless gutters, roofing, and siding solutions. With a commitment to quality craftsmanship, top-tier customer service, and industry-leading products, we have built a strong reputation backed by outstanding reviews and a BBB A+ rating. As we continue to grow, we’re looking for motivated professionals to join our team and be part of a company that values hard work, integrity, and career advancement.

About the role

We’re looking for a vibrant Contact Center Agent to join our team. In this role, you will handle both inbound and outbound calls, schedule appointments with homeowners, and provide top-notch customer service. You will be the voice of our company, responsible for overcoming objections and creating an enthusiastic, positive impression—every single time.

What you'll do

• Make outbound calls to prospective customers and follow up on leads.
• Handle inbound customer service calls with professionalism and warmth.
• Book appointments with homeowners for our sales team.
• Skillfully manage objections and turn potential setbacks into opportunities.
• Build rapport with homeowners by creating engaging and positive interactions.
• Maintain accurate records of call activities and customer information.
• Work closely with the team to continuously improve our call strategies and customer experience.

Qualifications

• Proven experience in a call center, appointment setting, or sales role.
• Exceptional communication skills and a naturally engaging personality.
• Demonstrated ability to handle objections and build excitement during calls.
• A proactive, energetic approach to overcoming challenges and meeting targets.
• Strong organizational skills and attention to detail.
• A commitment to delivering excellent customer service and a positive work atmosphere.

Gutter Guards America & GGA Roofing is an equal opportunity company and is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or background.