Join Us at Gloo: Help Us Build the Leading Technology Platform to Serve the Faith Ecosystem. 

At Gloo, we believe relationships catalyze growth—and when technology serves relationships, the world can be transformed, one life at a time.  We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to shape technology as a force for good, so that people can flourish and communities can thrive.. Therefore, our mission is to build the leading technology platform to serve the faith ecosystem.

We are a mission-driven organization, guided by four core principles:

• Shape Technology for Good: Whether it’s AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact with tools they can trust.
• Serve Those Who Serve: From pastors and donors to network leaders and content creators—we’re passionate about providing technology that helps them do more of what they are called to do. 
• Release Collective Strength: We connect the diverse faith ecosystem—churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people—so they can achieve more together than they could alone.
• Enable Ecosystem Trust: Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.

We are looking for talented, mission-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you’re ready to make an impact with your talents and skills toward this purpose, we’d love to hear from you!

The Team:

Gloo360 is the premier managed services provider (MSP) division of Gloo dedicated to delivering comprehensive technology and operational support to non-profit organizations and mission-driven enterprises. By managing critical systems such as IT infrastructure, cybersecurity, cloud solutions, and enterprise platforms like Workday, Salesforce, and HubSpot, Gloo360 empowers its partners to focus on their core missions. Through innovative solutions, strategic integrations, and exceptional customer support, Gloo360 ensures operational excellence while driving efficiency, scalability, and transformative impact for the organizations it serves.

The Opportunity:

The Associate Support Specialists in IT & Networking Support Services will deliver exceptional IT support as part of Gloo360 managed service offering. This role focuses on managing helpdesk operations, resolving technical issues, and maintaining endpoint strategies for company devices to ensure a seamless user experience for customers. The Associate Support Specialists will oversee office productivity tools, IT onboarding/offboarding, and support for events and facility systems, serving as the first point of contact for technical assistance and ensuring optimal functionality of technology assets. This position is hybrid based in Orlando, FL, with a requirement to be in the office at least 3 days per week.

What You’ll Be Doing:

• Helpdesk Management
• • Monitor ticket systems and manage support requests through email, phone, Slack, and other chat services.
  • Escalate complex technical issues to senior staff while maintaining communication with users.
  • Provide multi-channel technical support and ensure timely resolution of user requests.
• Device Management & Endpoint Strategy
• • Implement and test endpoint management tools, ensuring devices are maintained in an automated, efficient manner.
  • Oversee the device fleet, ensuring functionality, usability, and adherence to company standards.
  • Conduct regular maintenance and updates to improve staff experience and overall system performance.
• Office Communications & Tech Support
• • Support office communication tools, including Google Workspace, Microsoft Office365, Slack, and WebEx/Zoom.
  • Assist in supporting office technology such as A/V systems, printers, and conferencing equipment via contractor or on-site assistance.
  • Provide on-site support for office IT needs, ensuring productivity tools remain functional and accessible via contractor or on-site assistance..
• IT Onboarding/Offboarding
• • Prepare and deliver new hire computers for customers and configure associated services.
  • Manage IT offboarding processes for our customers, ensuring security and data integrity during employee transitions.
• Security & Disaster Recovery
• • Support network performance, security monitoring, and disaster recovery protocols.
  • Assist in managing facility security systems, ensuring proper access control and functionality.

What We're Looking For:

• Solid understanding of Dell Computers (PC) and experience troubleshooting related issues.
• Experience with IT tools and platforms such as JAMF, Google Workspace, Microsoft Office365, Slack, Zoom, and Okta.
• Basic understanding of command-line tools and Bash scripting.
• Strong critical thinking and problem-solving abilities.
• Proven ability to independently find answers and implement solutions to technical challenges.
• Physical ability to maneuver between work sites, operate in confined spaces, and handle large office equipment.
• A desire to pursue ongoing training and development in IT support and related skills.

Job Location: Hybrid - Orlando, FL
Compensation: $55,000 - $73,000

Our Team Members Enjoy:

• Competitive compensation and discretionary performance bonus commensurate with experience
• Flexible PTO policy and state-compliant sick leave to support your well-being
• Medical, Dental, and Vision plans with up to 90% coverage for employees
• Generous employer HSA contributions for HDHP elections
• Employer-sponsored 401k program with a 2% employer match
• Learning & Development stipend available after 6 months of employment
• Paid Parental Leave
• A dynamic, talented team, dedicated to changing the world and building an incredible business
• Onsite and virtual social events to keep us connected in our hybrid work environment

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, Gloo is only able to consider candidates who are U.S. Citizens or U.S. Permanent Residents.

Gloo is committed to providing an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application or interview process, please contact us at recruiting@gloo.us to let us know how we can support you.

This job is posted until filled.