About the role

As a Customer Success Associate, you will help introduce and grow GoTab’s cutting-edge Technology in an exciting, fast-paced startup environment. You will help drive GoTab initiatives and support proactive communication with the Operations, Sales, and Product teams. You will be responsible for mainly handling support while also successfully designing, launching, testing, training, and managing the GoTab product at our partner restaurants and venues.

If you are a problem-solver, like talking to people, and maintain strong relationships, you will find success in this role. You are coachable, interested in personal development, and want to dive into the world of hospitality tech. You are enthusiastic, entrepreneurial, and looking to grow in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions (in all departments).

Responsibilities

• Serve as the primary contact for GoTab restaurants and venues
• Establish, grow, and manage relationships with new and existing customers
• Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products
• Coordinate each phase of a successful and timely rollout of product launch
• Support and provide technical troubleshooting to GoTab operators where and when needed
• Function as a product expert and technical communications resource for clients via support
• Support the GoTab technical team, customers, and end-users as needed
• Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback

Skills & Requirements

• Normal duties require working on a computer, sitting or standing at a desk, 8 hours per day
• Handling POS hardware devices for testing purposes (carrying or lifting up to 5 pounds)
• Ability to travel 1-2 times per month to various customers, restaurants, bars, and other venues
• Onsite work will require standing up to 8 hours per day
• Problem solver and able to work efficiently under pressure
• Desire and aptitude for learning deep technical aspects of the GoTab product (background in customer success for SaaS a huge plus)
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• Curious and comfortable working in an unstructured and entrepreneurial environment
• Quick learner with a go-getter attitude

What We Offer

• Medical, Dental, & Vision insurance
• 401k with an employer match
• Generous PTO & Holidays

EEO

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. 

As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B. 

About GoTab Inc

GoTab, Inc., a Restaurant Commerce Platform (RCP), helps large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. GoTab allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its all-in-one POS, mobile ordering and payment features, and kitchen display systems (KDS). The guest never has to download a mobile app or create a password. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in the United States, Australia, Canada and Puerto Rico.