About Us

Neuronetics, Inc. is a leading mental healthcare company, now encompassing Greenbrook TMS as a subsidiary. This strategic acquisition unites Neuronetics' innovative NeuroStar® Advanced Therapy (TMS) technology with Greenbrook's extensive network of over 95 U.S. treatment centers. The combined company provides FDA-cleared NeuroStar® TMS and Spravato® treatments for major depressive disorder (MDD) and treatment-resistant depression. With a strengthened nationwide footprint, Neuronetics is dedicated to significantly expanding patient access to these crucial therapies, integrating advanced technology with established clinical expertise to improve patient outcomes and drive growth within the mental health sector.

Transform lives: Join Greenbrook Mental Wellness Centers as a dedicated Spravato Case Manager in Mission Valley, California.

We're seeking a compassionate and detail-oriented Case Manager to be a key coordinator in the mental wellness journey of our Spravato (esketamine) patients. If you're patient-focused and thrive in a collaborative environment, apply now for this full-time, Monday-Friday position with 8-hour shifts between 7 am and 7 pm.

Why Join Our Team?

• Real Impact: Directly support patients on their journey to recovery through innovative Spravato (esketamine) treatment.
• Competitive Compensation: Earn $26-$28/hour (based on your education and prior experience).
• Comprehensive Benefits: Enjoy a generous package including 401(k) with company match, paid time off, and comprehensive medical, dental, and vision benefits.
• Dynamic Environment: Be part of a team focused on providing exceptional care in our Mission Valley center.

In This Role, You Will:

• Coordinate Patient Treatment Workflow: You'll expertly manage physician and technician schedules for Spravato treatments, ensuring seamless patient care.
• Ensure Treatment Access & Compliance: You will manage all patient authorizations, facilitate medication ordering in collaboration with technicians, and maintain strict compliance with REMS, DEA, and audit requirements.
• Support Patient Well-being & Safety: You'll contribute to a safe and therapeutic environment for daily sessions, assist with Spravato consults as needed, and audit patient charts to ensure quality care.
• Manage Essential Office Operations: You'll handle key administrative tasks, including phone communication, office organization, lead management, reporting, copay collection, and HIPAA-compliant medical record management

We're Looking For Someone Who Has:

• Experience (Required): At least 1 year as a Certified Medical Assistant, Medication Technician, or Nursing Assistant, including experience with medication authorizations.
• Experience (Preferred): 2 years of experience in a mental or behavioral health setting.
• Education (Preferred/Required): A Bachelor’s degree is a plus; however, a High School Diploma or Associate's degree with Medical Assistant certification/licensure and relevant experience will also be considered.
• Skills (Required): Proven experience working with medical insurance processes.

What You'll Bring to the Team:

• Clinical & Technical Aptitude: While not required, experience with controlled substances, TMS/Spravato administration, clinical interviewing, and Basic Life Support is a plus.
• Technology Proficiency: Familiarity with EMR/EHR systems and Microsoft Office applications is preferred. Knowledge of billing software is a bonus.
• Collaboration & Communication: Experience working directly with MDs and strong communication skills are valued.
• Adaptability & Growth: We encourage candidates with a willingness to learn and develop expertise in our specialized treatments and procedures.

Our Ideal Team Member:

• Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic, and offer professional feedback.
• Detail-Oriented & Physically Able: You're meticulous in your work and comfortable standing for long durations.

Who we are:

Operating through 95 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation ("TMS") therapy and Spravato® (esketamine nasal spray), FDA-cleared, non-invasive therapies for the treatment of Major Depressive Disorder ("MDD") and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Spravato® is offered to treat adults with treatment-resistant depression and depressive symptoms in adults with MDD with suicidal thoughts or actions. Greenbrook has provided more than 1.3 million treatments to over 40,000 patients struggling with depression.

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

To learn more about our WHY, click here: https://youtu.be/yrr-wlFftT0

For patient testimonies on HOW we are transforming lives for the better, click here: https://www.greenbrooktms.com/patient-stories

Greenbrook is a growing company seeking dedicated individuals who will be key employees as we expand - come join us!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Neuronetics makes hiring decisions based solely on qualifications, merit, business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

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