Customer Solution Engineer

Gridsight is a rapidly growing Grid/CleanTech startup on a mission to accelerate global electrification and decarbonization. We are building a vertical SaaS platform for electricity utilities, enabling them to modernize grid operations and unlock transformational capabilities such as dynamic operating envelopes and flexible interconnections. Having recently raised our Series A funding from Airtree Ventures, Energy Transition Ventures and Area VC, we are poised for rapid growth and are seeking talented individuals to join us on our mission.

As a Customer Solution Engineer at Gridsight, you will play a hybrid role blending solution delivery and customer experience. You’ll be at the forefront of supporting and embedding our platform with utility customers - ensuring delivery of maximum value. This is a unique opportunity to join a rapidly scaling, venture-backed company with global impact in the power industry. 

Key Responsibilities:

  • Product Delivery and Implementation:
    • Manage the delivery of the Gridsight platform, working closely with US customers to identify, acquire and validate required data sources.
    • Coordinate internal platform setup activities with Gridsight data engineers, including establishing data pipelines and ensuring successful ingestion of customer data.
    • Ensure timely delivery of the platform, meeting defined milestones and performance standards.
    • Conduct thorough quality assurance checks and troubleshoot potential issues to maintain platform quality and performance.
    • Establish and manage the scheduling and maintenance of ongoing data transfers (e.g. regular data transfers), ensuring the platform remains current and aligned with customer refresh requirements.
  • Product Enablement, Training and Support:
    • Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access. 
    • Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively.
    • Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required.
    • Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities. 
    • Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value.
    • Ensure the platform remains reliable, responsive, and aligned with evolving customer needs.
  • Project and Relationship Management:
    • Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication.
    • Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution.
    • Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies.
    • Manage timelines and deliverables to ensure high-quality, on-time outcomes.
    • Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations.

Qualifications:

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Experience in a technical role solving complex problems (i.e., software engineer, electrical engineer, data engineer engineer, integration specialist/consultant).
  • Proven experience with data analysis tools and techniques (SQL, Excel, data visualization tools).
  • Strong problem-solving skills and a methodical approach to troubleshooting technical issues.
  • Knowledge and experience with electrical power systems is advantageous.
  • Details-orientated project management skills, with a track record of coordinating cross-functional teams and ensuring on-time, high-quality deliverables.
  • Exceptional communication and presentation skills, capable of interfacing with both technical and non-technical stakeholders to maintain trust and manage expectations.
  • Customer-focused mindset with the ability to build and maintain strong client relationships.
  • Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment.

What We Offer:

  • Join a rapidly scaling venture-backed company on the first floor.
  • Highly competitive salary and equity package.
  • Flexible, hybrid working environment with a high performing, mission-driven team.

Customer Success

Remote (Austin, Texas, US)

Remote (San Francisco, California, US)

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