Gridsight is a rapidly growing Grid/CleanTech startup on a mission to accelerate global electrification and decarbonization. We are building a vertical SaaS platform for electricity utilities, enabling them to modernize grid operations and unlock transformational capabilities such as dynamic operating envelopes and flexible interconnections. Having recently raised our Series A funding from Airtree Ventures, Energy Transition Ventures and Area VC, we are poised for rapid growth and are seeking talented individuals to join us on our mission.
As a Customer Solution Engineer at Gridsight, you will play a hybrid role blending solution delivery and customer experience. You’ll be at the forefront of supporting and embedding our platform with utility customers - ensuring delivery of maximum value. This is a unique opportunity to join a rapidly scaling, venture-backed company with global impact in the power industry.
Key Responsibilities:
- Product Delivery and Implementation:
- Manage the delivery of the Gridsight platform, working closely with US customers to identify, acquire and validate required data sources.
- Coordinate internal platform setup activities with Gridsight data engineers, including establishing data pipelines and ensuring successful ingestion of customer data.
- Ensure timely delivery of the platform, meeting defined milestones and performance standards.
- Conduct thorough quality assurance checks and troubleshoot potential issues to maintain platform quality and performance.
- Establish and manage the scheduling and maintenance of ongoing data transfers (e.g. regular data transfers), ensuring the platform remains current and aligned with customer refresh requirements.
- Product Enablement, Training and Support:
- Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access.
- Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively.
- Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required.
- Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities.
- Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value.
- Ensure the platform remains reliable, responsive, and aligned with evolving customer needs.
- Project and Relationship Management:
- Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication.
- Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution.
- Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies.
- Manage timelines and deliverables to ensure high-quality, on-time outcomes.
- Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations.
Qualifications:
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field.
- Experience in a technical role solving complex problems (i.e., software engineer, electrical engineer, data engineer engineer, integration specialist/consultant).
- Proven experience with data analysis tools and techniques (SQL, Excel, data visualization tools).
- Strong problem-solving skills and a methodical approach to troubleshooting technical issues.
- Knowledge and experience with electrical power systems is advantageous.
- Details-orientated project management skills, with a track record of coordinating cross-functional teams and ensuring on-time, high-quality deliverables.
- Exceptional communication and presentation skills, capable of interfacing with both technical and non-technical stakeholders to maintain trust and manage expectations.
- Customer-focused mindset with the ability to build and maintain strong client relationships.
- Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment.
What We Offer:
- Join a rapidly scaling venture-backed company on the first floor.
- Highly competitive salary and equity package.
- Flexible, hybrid working environment with a high performing, mission-driven team.