About Granite State Gaming & Hospitality, LLC

About the role

• Security Officers are responsible for promoting safety and security throughout the property while verbally interacting with Team Members, Guests, visitors, and vendors.

What you'll do

●       Provide exceptional Guest service while maintaining a positive attitude.

●       Promote the Players Club loyalty program to Guests.

●       Monitor and authorize entry and departure of Team Members, Guests, visitors, and vendors within and around property to protect against theft and maintain the security of Company assets.

●       Patrol premises to prevent and detect signs of intrusion or rule infractions, answer alarms, and ensure the security of vehicles, doors, windows, and gates.

●       Dispel tense situations using verbal de-escalation skills.

●       Monitor assigned internal and external areas for signs of unusual activities, approaching and discouraging loiterers and panhandlers.

●       Assist in removing disruptive individuals from property and document such actions.

●       Conduct investigations involving Guests, working closely with Surveillance and completing appropriate investigative documentation to support outcomes.

●       Collect, document, and dispose of confiscated items and document those items that are evidentiary.

●       Prepare and maintain incident logs and create reports to record all activities that affect properties, Team Members, and Guests.

●       Escort Team Members who collect and transport monies within property.

●       Adhere to objectivity and exercise sound independent judgment and emotional control.

●       Uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

●       Respond to and assist with emergency response to medical aid situations according to departmental rules and regulations, policies, and procedures.

●       Safely drive assigned motor vehicles to transport individuals to and from locations.

●       Maintain positive control of assigned keys.

●       Effectively utilize radio communication systems and departmental codes and call signs.

●       Other duties as assigned.

Qualifications

●                 Demonstrate strong listening and communication skills.

●                 Demonstrate problem-solving and critical thinking. Must be able to work independently and maintain a high level of performance.

●                 Must be able to complete tasks in a timely and efficient manner while maintaining business standards.

●                 Focus on teamwork and collaboration with others.

●                 Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business,

●                 Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.

●                 Build lasting relationships by demonstrating honesty, integrity, and effective communication.

●                 Drive to exceed expectations while remaining accountable and fair.

This position is required to pass a background check and qualify for a New Hampshire gaming license.