About Granite State Gaming & Hospitality, LLC
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
What You'll Expect
As General Manager of our Littleton, NH casino, you’ll plan and oversee the daily operations of the organization to ensure goals and objectives are achieved. You’ll manage day-to-day operations across all departments, including but not limited to gaming (slots/tables), food and beverage, security, cage, and facilities.
What You'll Do
- Supervise and support Managers, Supervisors, and team members
- Ensure strict adherence to all federal and state gaming regulations, including Minimum Internal Control Standards (MICS), Title 31 (Bank Secrecy Act), and licensing requirements
- Monitor game performance and adjust to improve revenue
- Monitor financial performance, budget, and operational metrics
- Resolve escalated guest and staff issues
- Oversee staffing, scheduling, and labor efficiency
- Support promotions, events, and operational strategies
- Work with HR on hiring, training, and performance management
- Protect casino assets and enforce responsible gaming practices
- Report operational results to senior leadership
- Organize and oversee the schedules and work of assigned staff
- Plan and organize daily activities related to operations
- Coordinate with other support departments to ensure successful operations
- Determine labor needs to support business needs
- Assist with budget preparation for the operations unit
- Coordinate with the marketing and sales department to determine promotions
- Perform any other assigned duties as required
What You'll Bring
- Excellent leadership and decision-making skills
- Extensive knowledge of casino and/or gaming operations
- Knowledge of gaming regulations and compliance requirements, including Title 31
- Ability to analyze performance data and financial results
- Strong communication and problem-solving skills
- Ability to remain calm in a faced paced environment
What We Require
- Five years of related experience preferred
- Degree in Business Management or equivalent work experience preferred