About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Summary:

As a Commercial Sales Administrator, you will play a pivotal role in supporting our Commercial HVAC and Roofing Sales Departments. Your responsibilities will include managing administrative tasks, facilitating communication across departments, and ensuring that all customer interactions reflect the high standards set by GSM Services. If you thrive in a fast-paced environment and have a passion for providing exceptional service, we want to hear from you!

Responsibilities:

• Schedule and coordinate commercial leads for sales representatives.
• Manage sales representatives' calendars, including site visits and meetings.
• Set up sold commercial jobs, including managing contracts and permits.
• Follow up with customers on open quotes through outbound calls.
• Input and update customer information in company software systems.
• Provide W9 forms and Certificates of Insurance (COI) to customers upon request.
• Offer overall support to the sales staff for both Commercial Roofing and HVAC services.

Requirements:

• 1+ years of experience in customer service and office administration preferred.
• Excellent verbal and written communication skills.
• Strong knowledge of customer service principles and practices.
• Proficiency in using personal computers and programs such as Word, Excel, and Outlook.
• Ability to multi-task in a dynamic and high-pressure environment.
• Good interpersonal skills with a focus on providing top-quality service.
• High school diploma or equivalent.

Why Join Us?

• Be part of a dedicated and supportive team committed to professional growth and customer satisfaction.
• Enjoy a collaborative work environment where your contributions are valued and recognized.
• Competitive salary and benefits package.