About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Join Our Team at GSM Services
At GSM Services, our mission is simple yet powerful — to provide Comfort & Peace of Mind to our customers and coworkers. We are looking for an Accounts Receivable & Estimate Follow-Up Coordinator to support our Commercial Service Divisions. This role is perfect for someone who is detail-oriented, highly organized, and passionate about customer service.

What You’ll Do:

• Manage accounts receivable for the Commercial Service Divisions
• Monitor and call on past due invoices daily
• Achieve and maintain accounts receivable goals set by leadership
• Follow up on open estimates within 24 hours to determine customer readiness to proceed
• Keep detailed follow-up notes to ensure we always know “What’s Next” with each customer
• Confirm and update customer contact information in ServiceTitan
• Schedule Sales Advisor site visits as needed
• Generate leads from existing customer information as directed by leadership
• Perform other administrative duties as assigned

What You Bring:

• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Proficiency with Microsoft Word, Excel, Outlook, and other common software
• Ability to multitask in a fast-paced, dynamic environment
• Strong interpersonal skills and a professional demeanor
• High school diploma or equivalent

Why Work With Us:
At GSM Services, you’re not just another employee — you’re part of a team that values integrity, teamwork, and excellence. We offer a supportive environment, opportunities for professional growth, and the chance to make a real impact every day.

Benefits:

• Holiday Pay
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Telemedicine
• FSA - Flex Spending Account
• DCFSA -Dependent Care Spending Account
• Free Term Life Insurance Policy
• Short Term Disability
• 401K - Discretionary Match
• Profit Sharing
• Employee Assistance Program
• And so much more...

Apply Today and help us continue our tradition of excellence in serving our customers and community!

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE