Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Key Responsibilities

Roofing Repair Service Team Leader (Commercial)

Team Leadership & Development

• Lead and mentor Roof Leak Technicians, promoting a culture of continuous improvement and growth.
• Conduct department orientation and ride-alongs for new hires and recently promoted technicians.
• Oversee technician training and collaborate with the Training Coordinator to meet performance goals.
• Stay current with the latest tools, technology, and methods, and implement advancements.
• Conduct regular evaluations and performance reviews in partnership with the Operations Leader.
• Manage hiring, terminations, and Performance Improvement Plans (PIPs) with appropriate documentation.

Operational Excellence

• Oversee tool management, tracking, and quarterly truck inspections.
• Conduct monthly Quality Assurance Visits (QAVs) and post-service job-site inspections.
• Coordinate technician scheduling, on-call rotations, and compliance.
• Provide second opinions on large-ticket repairs to ensure accuracy and support technicians.
• Track and resolve callbacks to maintain exceptional service quality.

Customer & Service Support

• Support technicians on-site at least twice a week through training and assistance.
• Conduct second opinion visits and assist with large-ticket assessments.
• Ensure quality control through jobsite visits and follow-up with customers.
• Assist with invoice resolution and parts requisitions as needed.

Physical Demands

• Regularly required to sit, stand, walk, stoop, and use hands.
• Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.

Qualifications

• Minimum 3 years of experience in roofing or related fields, with expertise in roof leak repairs.
• Proven leadership and coaching abilities with strong interpersonal and communication skills.
• Ability to manage multiple priorities and collaborate across departments effectively.
• High school level proficiency in reading and writing English.
• Physically capable of meeting job demands.