Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Are you a people person with a knack for organization and a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment where every day is different and your impact truly matters? GSM Services is looking for a Residential Sales Coordinator to join our dynamic team!

Hours: Monday - Friday 8:00 am - 5:00 pm with occasional on-call rotation during the week and on weekends as needed.

💼 What You’ll Be Doing:

You won’t be just another cog in the machine – this role is mission-critical to the success of our Residential Sales Team. From supporting our sales team and leaders to keeping the wheels turning behind the scenes, you’ll be making a real difference every day by:

• Scheduling sales calls and managing our sales calendar like a pro
• Tracking leads and reporting results using Bid Logs & Service Titan
• Following up on unscheduled or cancelled appointments to maximize opportunity
• Assisting in our call center queue and supporting our on-call rotation (including holidays and weekends – we’re all in!)
• Coordinating quality assurance efforts and customer service across teams
• Jumping in wherever needed to ensure smooth operations and stellar customer experiences

🎯 Who We’re Looking For:

You’re a multitasking rockstar who thrives under pressure, loves supporting a team, and brings contagious positivity to every task. You’ll need:

• At least 1 year of customer service and office administration experience
• Strong computer skills (MS Word, Excel, and dispatch systems)
• Top-notch communication skills, both written and verbal
• A passion for teamwork and delivering Comfort & Peace of Mind to those around you
• The ability to juggle tasks and adapt quickly in a dynamic environment

🚫 Please Note:

Due to the nature of our work and commitment to service excellence, we have a Non-Compete Agreement in place. We take pride in what we do and expect the same dedication from our team.

❤️ Why GSM?

We’re more than just an HVAC and Roofing company – we’re a community. At GSM Services, you’re not just a number; you’re part of a family that believes in integrity, growth, and giving back. You’ll be empowered, supported, and inspired to reach new heights.