About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

The person in this position has met the requirements of "Service Technician I". Proficiency of the responsibilities listed herein should be expected within 2 years, at which point advancement towards GSM Services Master Service Technician would be considered.

Maintain the overall standards of quality, performance and courtesy set forth by GSM Services and its leadership team, providing Comfort & Peace of Mind to your customers and coworkers

Wear proper uniforms and maintain personal appearance to GSM Services standards

Maintain attendance in accordance with GSM Services standards

Performing service agreement calls, both commercial and residential. This includes all aspects of checking and servicing the equipment. Operational data, filter changes or cleanings, coil cleanings, checking electrical, temperature readings, customer relations, etc. May include occasional repairs for service agreement customers such as motors, contactors, coils, boards, blades, etc.

Training of technician trainees on proper methods of checking and servicing equipment, both commercial and residential. Aiding the trainees in diagnosing problems and how to prevent future problems from occurring.

Maintaining the paperwork as needed for our service agreement customers. Service inspection sheets, etc. must be complete. Maintain all tools and equipment in proper working condition.

Keep company vehicle clean, both inside and out.

Work in the residential and/or commercial installation departments as the need arises

Use flat rate pricing to give customers pricing for repairs while on site and before performing any work

Participate in training offerings from GSM, Carrier, and any other distributors & manufacturers

Keep up with all parts and equipment used for the completion of each call or job

If ready to do so, perform service calls as needed during extreme weather conditions or when covering for an absent technician

Back-up the on-call technician as needed to prepare for eventually moving in to the rotation permanently

Sell residential service agreements, accessories and extended warranties

Provide leads to the sales departments for system replacements when it is in the best interest of our customers

Work each day to the Sundown Rule

 Possess the ability to read and write English to a HS level

Other duties as assigned

Requirements:

Must have valid NC or SC driver's license 

 Must possess EPA Certification (Type I & II) 

 Must possess Nate Certification (Core & 1 Specialty)

 Call backs to remain at or below 5%

 Completed calls to remain at or above 95%

 8 hours continuing education Residential Service related

 Possess the ability to read and write to a High School Level

 Must have High School Diploma or GED

 Must pass pre-employment drug screen

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE