Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Position Overview
The Residential Service Membership Billing Coordinator plays a key role in supporting our Residential Service team by coordinating customer communications, scheduling, memberships, and administrative tasks. This position requires strong organizational skills, a customer-first mindset, and the ability to manage multiple responsibilities in a fast-paced environment.

What You’ll Do

• Serve as the main telephone contact for all Residential customers during the service process
• Update customer records, schedule service/repair/maintenance appointments, and follow up on customer inquiries
• Dispatch technicians to service calls and coordinate their daily schedules
• Manage and process Loyalty Club membership agreements, renewals, cancellations, and payments
• Assist customers and technicians with membership pricing and adjustments
• Process reports related to new memberships, renewals, and cancellations
• Support the Residential Sales team with new agreements sold during job installations
• Coordinate proposals, confirmation calls, and other service-related communications
• Work closely with the Residential Team Leader to improve processes based on customer and technician feedback
• Perform other administrative duties as assigned

What We’re Looking For

• 1+ years of experience in office administration or a related field
• High School Diploma or GED required
• Strong computer skills, including scheduling, spreadsheets, database, and word processing software
• Excellent verbal and written communication skills
• Ability to perform accurate data entry and manage multiple tasks efficiently
• Strong customer focus, teamwork, and problem-solving skills
• Personal traits that align with our values: self-management, organization, empathy, resiliency, diplomacy, integrity

Why Join GSM Services?

• Competitive pay
• Comprehensive benefits package
• Supportive team environment
• Long-standing, reputable company with 95+ years of service excellence
• Opportunity to grow your career while making a difference for our customers and coworkers

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE