Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services is a 4th-generation family-owned business, proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our centennial in 2027, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC, and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Experience: 1+ years in Customer Experience or Customer Service (preferred)

Hours Monday - Friday 8:00 am - 5:00 pm and On-Call Phone Support Rotation for weekends and holidays

Be the Voice of Comfort & Peace of Mind

At GSM Services, our customers come first—and that starts with you. As a Customer Experience Representative, you’ll be the friendly, professional voice that connects our customers to the high-quality service we’ve delivered for nearly a century. If you thrive in a fast-paced environment, love helping people, and take pride in delivering exceptional service, we want to meet you!

What You’ll Do

• Deliver outstanding customer service while upholding GSM Services’ quality and performance standards
• Answer incoming calls and direct them efficiently
• Make outbound follow-up calls for service and sales support
• Schedule service and sales appointments accurately and professionally
• Take and relay phone messages promptly
• Provide clear, helpful information to customers
• Perform general administrative and clerical support duties
• Prepare correspondence and documents
• Conduct 3-Month Happy Calls to ensure customer satisfaction
• Confirm appointments across all divisions as needed
• Participate in the On-Call Phone Support Rotation for weekends and holidays

What We’re Looking For

• Professional appearance and demeanor
• Strong attention to detail and excellent organizational skills
• Reliable, self-motivated, and proactive
• Ability to remain calm and effective under pressure
• Excellent verbal and written communication skills
• Strong interpersonal and customer-focused skills
• Proficiency with MS Word, Excel, and Outlook
• Proven ability to multitask in a fast-paced, dynamic environment
• Ability to read and write English at a high school level

Benefits & Perks

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program—your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture