Job Summary:

Duties/Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Ensure prompt and courteous service throughout the dining experience.
• Address customer inquiries, concerns, and special requests promptly and professionally.
• Monitor guest satisfaction and take corrective actions when necessary.
• Supervise and motivate front-of-house staff, including servers, hosts/hostesses, and bartenders.
• Provide training and mentorship to new team members.
• Create a positive and productive work environment.
• Assist with managing staff scheduling, ensuring adequate coverage during peak hours.
• Collaborate with the kitchen and bar staff to ensure seamless coordination between the front and back of the house.
• Oversee restaurant set-up, including table arrangement, cleanliness, and overall aesthetics.
• Monitor inventory levels for front-of-house supplies (e.g., menus, cutlery, glassware) and report replenishment needs.
• Always ensure compliance with health and safety regulations.
• Conduct regular inspections of tables, dining areas, and service stations to maintain cleanliness and order.
• Enforce quality standards in food presentation, beverage service, and table settings.
• Address and resolve any service-related issues promptly and professionally.
• Build rapport with regular customers and ensure a personalized dining experience.
• Handle guest feedback and complaints effectively, striving for resolution and guest satisfaction.
• Promote special promotions, events, and loyalty programs to enhance the guest experience.
• Performs other duties as assigned.

Required Skills/Abilities: 

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Previous restaurant management experience required

Physical Requirements: 

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times. 

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.