The Host or Hostess will makes sure that their guests feel welcomed, cared for, and valued. They will create a warm and welcoming environment for patrons from the moment they enter the establishment.

Duties/Responsibilities:

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress’s name.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Answer incoming calls and address customers’ queries.
• Assist wait staff as needed.

• Performs other duties as assigned.

Required Skills/Abilities:

• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Experience in managing reservations.
• Demonstrable customer-service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Availability to work in shifts as needed.
• Good physical condition to walk and stand during an entire shift.

Education and Experience:

• Previous experience as a host/hostess preferred.
• Must successfully complete restaurants training course.

• High school diploma; hospitality certification is a plus.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift up to 25 pounds.