About Heads Up Technologies

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace and ALTO Aviation under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

About the role

Are you ready to illuminate your career with a dynamic and innovative team? We are seeking a skilled IT Support Specialist to join our Information Technology team. The ideal candidate will provide technical support and expertise in managing and troubleshooting MS Windows and Linux systems, as well as maintaining and configuring network infrastructure. This role will ensure the smooth operation of IT systems and provide exceptional support to end-users. Are you passionate about making technology work for others? This is your chance to make a real impact!

Key Details

• Work Days and Hours: Our normal working hours are 8:00 am to 5:00 pm Monday-Friday. Employees can work with their supervisor to have some flexibility in their schedule. Standard office environment with occasional after-hours or on-call support.
• Location: This is a full-time position located in Addison, TX.
• Compensation: Based on qualifications and comprehensive benefits package.
• Work Eligibility: Must be authorized to work in the United States.

What you'll do

• Provide technical support for MS Windows and Linux-based systems, including installation, configuration, and troubleshooting.
• Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, and servers.
• Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
• Monitor network performance and ensure system availability and reliability.
• Assist with user account management, including Active Directory and Linux user administration.
• Perform routine system updates, patches, and backups to ensure security and functionality.
• Respond to helpdesk tickets and provide timely resolution to IT-related issues.
• Document technical processes, configurations, and troubleshooting steps for future reference.
• Collaborate with IT team members to implement new systems and technologies.
• Train end-users on basic software and hardware usage as needed.
• May require lifting and moving of computer equipment (up to 50 lbs).

What will make you successful in this role (skills)?

Required Knowledge/Skills/Abilities:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Experience: Minimum of 3 years of experience in IT support, with hands-on expertise in MS Windows and Linux environments.
• Technical Skills:
• • Proficiency in MS Windows operating systems (Windows 10/11, Windows Server 2016/2019/2022).
  • Strong knowledge of Linux distributions (e.g., Ubuntu, CentOS, or Red Hat) and command-line administration.
  • Experience with networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, VLANs).
  • Familiarity with network hardware (Cisco, Juniper, or equivalent) and troubleshooting tools (e.g., Wireshark, Ping, Traceroute).
  • Understanding of Active Directory, Group Policy, and LDAP.
  • Knowledge of virtualization platforms (e.g., VMware, Hyper-V) is a plus.
• Soft Skills:
• • Excellent problem-solving and analytical skills.
  • Strong communication and customer service skills to interact with end-users.
  • Ability to work independently and in a team environment.
  • Strong organizational skills and attention to detail.

Preferred Knowledge/Skills/Abilities:

• Knowledge of virtualization platforms (Hyper-V, Docker, Kubernetes) is a plus.

• Certifications (preferred but not required):
• • CompTIA A+, Network+, or Security+
  • Microsoft Certified: Windows Server or Azure Administrator
  • Linux Professional Institute Certification (LPIC) or Red Hat Certified System Administrator (RHCSA)
  • Cisco Certified Network Associate (CCNA) 

Perks and Benefits

·       A competitive compensation package, including medical, dental, and vision coverage.

• Opportunities to plan for the future with our 401(k) program.

• Paid Time Off - Take the well-deserved time off you need.

• Life Insurance - Enjoy the peace of mind that comes with life insurance coverage.

• Health and wellness benefits including Health Savings Account (HSA) option.

• Opportunities for professional growth and development within the company.

• Positive and inclusive work culture with a laid-back work environment that promotes a healthy work-life balance.

• Flexibility in your schedule to accommodate personal needs.

• Opportunities for overtime to enhance your earning potential.

 Why Us?

At Heads Up Technologies, you have the opportunity and support to reach for the sky collaborating internally and with partners to deliver artistry in engineering.

Every position in our company has its unique responsibilities, but they all require the same traits: motivated, self-starter, creative, enthusiastic and dependable. A team player that has respect for the opinions and input of others. Performance- and process-driven. Someone who gives 110% at work but still seeks balance by making time with family and hobbies a priority.

Did this post spark something in you? If so, we’re looking forward to reviewing your resume!

No recruiting agencies.