About Healthcare Solutions

Healthcare Solutions provides people with products that proactively support their wellbeing, that help them live with injuries and disabilities, and that promote their independence in their daily lives. We provide customers with these products in-person at our retail stores and online in the convenience of their homes. We also provide services including equipment repair and rentals, and home installation of equipment from wall grab bars to stairlifts.

We’re focused on elevating our customers’ shopping experience by creating a comfortable and modern atmosphere and using technology not usually found in our industry, which we hope also makes working and learning here easier for you!

Our mission: To empower customers with quality health and independence products through the knowledge and compassion of our team.

About the Role

We are seeking a motivated and customer-focused professional to join our small, dynamic service team. As a Small Equipment Installer, you will play a pivotal role in enhancing the daily lives of our clients by delivering, installing, and educating them on essential mobility and safety equipment. You will often be the final point of contact, ensuring a positive experience through exceptional service and safe, accurate installations.

This role is ideal for someone who thrives on building strong customer relationships, contributing to team growth, and solving practical challenges with attention to detail. It is a physically active position that requires excellent problem-solving abilities, strong interpersonal skills, and a genuine passion for helping others.

Is This You?

Do you have strong people skills, a talent for problem-solving, and a practical, hands-on approach? Are you passionate about working alongside healthcare professionals to make a meaningful difference in people’s lives? If so, Healthcare Solutions wants YOU to join us as a Small Equipment Installer!

In this role, you will be the trusted expert who delivers and installs equipment that enhances our customers’ independence and daily comfort. You will build lasting relationships, provide personalized support, and earn referrals by demonstrating skill, care, and professionalism in every interaction.

What you'll do

Safe Delivery & Installation

• Deliver orders to customer residences and healthcare facilities throughout the greater Edmonton area, handling everything from single items to multiple boxes and rollators.
• Install equipment such as wall grab bars, safety poles, and bathroom aids, using hand and power tools safely and securely.
• Assess installation sites and surfaces to ensure safety and suitability for equipment and customer needs.
• Support safe use and appropriate equipment selection during trials through product education and minor mechanical adjustments.

Customer-Focused Service

• Represent Healthcare Solutions as the face of the brand to customers and healthcare professionals.
• Ensure a positive experience by demonstrating care for clients, their property, and the products that improve their independence.
• Build rapport with clients and health professionals to encourage repeat business and referrals.

Product Expertise

• Develop knowledge of products, funding options, and other services to support customer choices.
• Troubleshoot basic mechanical issues and share expertise with colleagues.
• Expand knowledge across other product lines, including home modifications, power mobility aids, and daily living solutions.

Technology Use

• Use delivery software to manage orders, optimize routes, update statuses and notes, and create proof-of-delivery records.
• Communicate with interdepartmental teams and manage scheduled appointments and notes digitally.

Vehicle Operation & Maintenance

• Operate, maintain, and load/unload a Class 5 vehicle safely.
• Drive courteously and follow all traffic laws while representing Healthcare Solutions on the road.

Who We’re Looking For

Skills & Requirements:

• Core Values: Adaptable, compassionate, and empowering.
• Licensing: Valid Class 5 Driver’s License with a clean driving abstract.
• Customer Focus: Charismatic communicator with experience in sales, customer service, or healthcare support roles.
• Physical Capability: Able to safely meet the physical requirements of the job, including lifting up to 50 lbs and pushing/pulling up to 100 lbs.
• Technical Skills: Basic mechanical skills and understanding of carpentry or related trades; proficiency with technology and ability to learn new software quickly.
• Problem-Solving & Organization: Strong organizational skills and ability to independently troubleshoot and resolve issues on-site.
• Interpersonal Skills: Excellent communication and teamwork abilities, with a focus on providing a professional and positive customer experience.
• Experience: Previous experience in equipment installation, healthcare, or customer service is an asset.

What We Offer

• Comprehensive Benefits: Health and dental coverage to support your well-being.
• Professional Development: Ongoing training and career growth opportunities.
• Paid Time Off: Personal days to support work-life balance.
• Employee Perks: Discounts on products and access to social events.
• Supportive Culture: Thrive in a workplace guided by our ACE values – Adaptable, Compassionate, Empowering.

Location: South Edmonton

Workplace Type: On-site/driving

Job Type: Permanent. Full-Time

Availability: 5 days/week Monday through Friday

Ready to Start Your Journey?

Join Us!
If you are ready to make a meaningful impact in people’s lives while growing your career in a supportive environment, apply today!

Healthcare Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.