Job Title: Nurse Supervisor

Company: HealthSnap

Location: Fully Remote

Department: Clinical

Reports to: Clinical Operations Manager
Employment type: Salaried, Full-time, Exempt

About HealthSnap:

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care.  We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.

Be part of an organization built on teamwork, innovation, mutual respect, and equity for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status. 

We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.

Position Overview:

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. As pioneers of the next generation of healthcare, we are seeking engaging clinical leaders for our Nurse Supervisor positions to directly impact patient health through HealthSnap’s remote care solutions.

We are hiring Nurse Supervisors to manage a team of Care Navigators who conduct chronic care management and/or remote patient monitoring programs, in various states, in partnership with private practices and health systems. Successful candidates will bring supervisory experience and a high level of clinical acumen. 

The role of a Nurse Supervisor is to create a team of engaged Care Navigators who are equipped to build trusting therapeutic relationships with their patients. This leads to improved patient outcomes, high Care Navigator retention and satisfied partners.  Nurse Supervisors oversee patient-facing work and serve as the lead for performance and optimizing clinical outreach with selected practices. Above all else, you will play an essential role in cultivating highly engaged Care Navigator teams who simply love providing exceptional patient care in a remote setting.  

Key Responsibilities:

• Empowering Care Navigator and Patient success by developing supportive and trusting relationships with your team of 15 - 20 Care Navigators. 

• Equipping Care Navigators with the tools, skills, resources, and confidence to empower patients to manage their chronic conditions and achieve improved health outcomes. 

• Champion the HealthSnap culture based on our mission, vision, and values. 

• Retaining top talent. 

• Fostering a positive work environment.

• Promoting and ensuring strict adherence to agreed-upon partner Work Flow Strategy Guides to support successful partnerships with our practices.  

• Developing and providing partner-specific workflow training to Care Navigators. 

• Closely collaborating with Clinical Operations Manager and Partner Success Team to deliver an outstanding partner experience. 

• Assigning patient caseloads and tasks to care navigators as needed.  

• Assisting with program enrollment and unenrollment as needed. 

• Monitoring and managing Care Navigator's daily performance. 

• Care Navigator coaching and shadowing on a regular and as-needed basis. 

• Conducting monthly one-on-one meetings with Care Navigators, more frequently as needed. Identify any help Care Navigator close any workflow gaps. 

• Completing monthly Quality Assurance reviews of Care Navigator calls and documentation.  Provide any coaching, feedback, and ongoing monitoring based on Q/A findings. 

• Promoting strict adherence to all policies, procedures, legal and regulatory requirements. 

• Planning and leading weekly team meetings designed to share information, build relationships, and enhance CN engagement.  

• Additional duties as assigned.