HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.
Be part of an organization built on teamwork, innovation, mutual respect, and equity for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.
We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.
As pioneers of the next generation of healthcare, we are seeking an seasoned and affable candidate for our Customer Success team to directly impact our customers through HealthSnap’s remote care solutions.
You will join a completely remote team, and support our innovative, meaningful brand while working from anywhere.
Be part of a department and an organization built on teamwork, innovation, mutual respect, and equity for all.
HealthSnap is looking for an ambitious Customer Success Manager to proactively and reactively drive retention and expansion of our customers. As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the HealthSnap RPM(Remote Patient Monitoring) and other Care Management programs.
As the main point of contact, you will demonstrate HealthSnap’s value to our customers by identifying business objectives and aligning HealthSnap’s capabilities with your customer’s goals and objectives. Working closely with all teams across HealthSnap, you will own customer relationships, user adoption, customer advocacy and more to ensure the retention and growth of our customers.
Exempt
Education, experience and tenure may be considered along with internal equity when job offers are extended.
HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time off, Career Advancement Opportunities, and the Ability to Work Remotely.
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!
The pay range for this role is:
80,000 - 120,000 USD per year (United States )
Customer Operations
Remote
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